Hearing Instrument Specialist

Miracle-Ear, Inc.; Cincinnati (OH); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Continuous training and development

Job summary

Miracle-Ear, Inc. in Cincinnati, OH seeks a Hearing Care Professional to lead customer engagement and clinical excellence. Responsibilities include administering hearing evaluations, conducting fittings, and sales of hearing aids. Strong qualifications include active licensure and technical proficiency. Enjoy a competitive salary structure of $100k-$150k with uncapped commissions.

Additional benefits encompass health coverage, PTO, and professional development opportunities, enhancing work-life balance and career growth.

Qualifications

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• 1+ year of training or related experience as a Hearing Instrument Specialist.
• Proficiency in Microsoft Office, Windows, CRM, and POS systems.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers.
• Guide customers through device fittings and demonstrations.
• Provide quality after-care services and personalized consultations.

Skills

Customer service

Communication

Sales

Technical proficiency in Microsoft Office

Education

Active license as Hearing Instrument Specialist or Dispensing Audiologist

Tools

Microsoft Office

CRM systems

POS systems

Job description

Hearing Care Professional

We are seeking a Hearing Care Professional who is ready to join an organization that combines passion and performance to shape a better world. In this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer service.

Compensation

$100,000 - $150,000 including base salary and an industry-leading uncapped commission structure.

Schedule

Standard business hours, Monday-Friday.

Benefits

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off, and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss.
• Guide customers through device fittings and demonstrations while educating them on the importance of hearing health.
• Provide quality after-care services and offer personalized consultations to fit unique customer needs and lifestyles.
• Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to ensure a high-quality customer experience, effective schedule management, and smooth store operations.
• Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations.
• Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness.
• Stay current on industry trends and maintain professional credentials through continuous education.

Must-Have Qualifications

• Licensure: Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• Experience: 1+ year of training or related experience as a Hearing Instrument Specialist.
• Technical Skills: Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Product Knowledge: Current knowledge of hearing aid devices and technology.

Preferred Qualifications

• Experience in a customer-facing role with a strong dedication to high-quality service.
• Confident, attentive, empathetic, and solution-oriented approach to customer care.
• Motivated by a purpose-driven environment and a desire to help others improve their quality of life.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.