Hearing Instrument Specialist

Amplifon SPA; Swansea (IL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid Time Off

Job summary

Amplifon SPA is looking for a Hearing Care Professional in Swansea, Illinois. You will provide comprehensive hearing evaluations and educate customers on hearing health. Competitive compensation of $100,000 – $150,000, alongside benefits like medical, dental, PTO, and continuous training. Join a company committed to improving lives through innovative hearing solutions.

With a focus on customer care and a dedication to service, you will guide customers through their hearing journey. Experience and licensure as a Hearing Instrument Specialist are required.

Qualifications

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• 1+ year of training or related experience as a Hearing Instrument Specialist.
• Proficiency in Microsoft Office, Windows, CRM, and POS systems.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers.
• Guide customers through device fittings and demonstrations.
• Provide quality after‑care services and consultations.

Skills

Proficiency in Microsoft Office

Knowledge of hearing aid devices

Education

Licensure as a Hearing Instrument Specialist or Dispensing Audiologist

Tools

CRM systems

POS systems

Job description

Position Overview

Amp Up Your Career; we are seeking a Hearing Care Professional who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

Compensation

$100,000 – $150,000 including base salary and an industry-leading uncapped commission structure.

Schedule

Monday‑Friday standard business hours.

Benefits

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work‑Life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off, and parental leave.

Career Development

Continuous training, development, and support through the Ampli‑Academy and other specialized learning platforms.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss.
• Guide customers through device fittings and demonstrations while educating them on the importance of hearing health.
• Provide quality after‑care services and offer personalized consultations to fit unique customer needs and lifestyles.
• Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
• Partner with the Front Office Associate to ensure a high‑quality customer experience, effective schedule management, and smooth store operations.
• Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations.
• Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness.
• Stay current on industry trends and maintain professional credentials through continuous education.

Must‑Have Qualifications

• Licensure: Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
• Experience: 1+ year of training or related experience as a Hearing Instrument Specialist.
• Technical Skills: Proficiency in Microsoft Office, Windows, CRM, and POS systems.
• Product Knowledge: Current knowledge of hearing aid devices and technology.

Preferred Qualifications

• Experience in a customer‑facing role with a strong dedication to high‑quality service.
• Confident, attentive, empathetic, and solution‑oriented approach to customer care.
• Motivated by a purpose‑driven environment and a desire to help others improve their quality of life.

Miracle‑Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives and communities. With over 1,500 franchised and corporate‑owned retail clinics across the U.S., we’re committed to connecting customers to the world of sound around them.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.