Hearing Health Technician - Audiology Support

US Department of Veterans Affairs; Fayetteville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs, Fayetteville VA Medical Center, Audiology Service, Fayetteville, NC, is seeking a Health Technician (HIS) to support clinical programs across audiology areas.

The role requires basic HIS qualifications, proper licensure and NBC-HIS certification. Responsibilities include assisting audiology procedures, patient education, and triaging calls, with emphasis on maintaining equipment and records.

Qualifications

• United States Citizenship required.
• English language proficiency required for Health Technician (HIS).
• Completion of DOLA Apprenticeship for Hearing Aid Specialists, or two related academic years of coursework.
• Licensure/registration to practice as a HIS in a state, territory, or DC is required.
• Active NBC-HIS board certification is required.
• Grandfathering provision may apply only to current VHA employees in this occupation.
• Grade determinations GS-05: basic requirements; GS-06: 1 year experience and listed skills.

Responsibilities

• Support Audiology Service in all clinical areas.
• Triage patient telephone calls and audiology requests.
• Prepare patient, equipment and environment for procedures.
• Document patient procedures and devices; educate patients on hearing loss and aids.

Skills

Anatomy of head and neck

Infection control

Basic computer skills

Oral and written communication

Instructional/follow instructions

Stock and supply management

Hearing aid knowledge

Education

Two academic years of related coursework

Current state HIS license/registration

NBC-HIS board certification

Tools

Hearing aid software

Manufacturer software tools

Electronic medical records software

Job description

U.S. Department of Veterans Affairs, Fayetteville VA Medical Center, Audiology Service, Fayetteville, NC, is seeking a Health Technician (HIS) to support clinical programs across audiology areas.

The role requires basic HIS qualifications, proper licensure and NBC-HIS certification. Responsibilities include assisting audiology procedures, patient education, and triaging calls, with emphasis on maintaining equipment and records.