Hearing Care Technician - Front Desk & Tech Support

Beltone; Bloomsburg (Columbia County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Incentives

Job summary

Beltone in a professional office setting is seeking a Hearing Care Technician who will serve as the primary face of the practice, managing front office operations and delivering basic technical support for hearing instruments and app support.

The role involves coordinating patient schedules, entering accurate appointment data in portals, collecting copays, and troubleshooting hearing aid issues with patients and providers, across multiple PA locations.

Qualifications

• High school diploma or equivalent.
• Customer Service Experience.
• Medical Clinic Experience.

Responsibilities

• Access managed care portals to enter precise patient, device, and coverage data to complete appointments and submit claims.
• Collect and process patient copays, insurance deductibles, and outstanding balance payments at time of service.
• Manage intake paperwork, patient records, and basic insurance coverage verifications.
• Balance daily point-of-sale transactions and ensure accurate administrative recordkeeping.
• Work directly with the Provider to schedule patients efficiently, ensuring smooth clinic flow and optimal appointment management.
• Make follow-up calls and return patient calls to troubleshoot hearing aid issues over the phone or set up in-office care appointments.
• Answer incoming phone calls, address patient inquiries, and coordinate daily provider calendars.
• Maintain clear communication between the provider and patients regarding care plans, device status, and testing appointments.
• Warmly greet patients, manage front desk check-in/check-out, and maintain a welcoming office environment.
• Conduct face-to-face hearing aid orientations, walking patients through insertion, removal, daily care, control adjustments, and mobile app pairing.
• Assist patients with routine hearing aid care, including cleaning, receiver/wax guard replacements, and charger or battery check-ups.
• Perform minor in-office troubleshooting and check in incoming custom device orders, repairs, and accessories from manufacturers.

Skills

Customer Service

Medical Clinic Experience

Education

High school diploma or equivalent

Job description

Beltone in a professional office setting is seeking a Hearing Care Technician who will serve as the primary face of the practice, managing front office operations and delivering basic technical support for hearing instruments and app support.

The role involves coordinating patient schedules, entering accurate appointment data in portals, collecting copays, and troubleshooting hearing aid issues with patients and providers, across multiple PA locations.