Hearing Care Specialist — Clinical Evaluations & Growth

Colorado Psychiatric; Griffin (GA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Health Savings Account

Life insurance

Paid PTO & Holidays

Volunteer time off

Parental leave

Wellness Hub

Employee Assistance Program

Ampli-Academy training

Job summary

Miracle-Ear seeks a Hearing Care Professional to join a team dedicated to improving lives through hearing health. You will administer comprehensive evaluations and provide personalized consultations to help customers rediscover the emotions of sound.

Reporting to the Area Manager, you will drive office revenue and community engagement with clinical excellence and exceptional customer service, guiding fittings and after-care services.

Qualifications

• Active license as Hearing Instrument Specialist or Dispensing Audiologist.
• At least 1 year training or related experience in hearing care.
• Proficiency in MS Office, Windows, CRM, and POS systems.
• Fresh knowledge of current hearing aid devices and technology.

Responsibilities

• Administer comprehensive hearing evaluations and educate customers on hearing loss effects.
• Guide customers through device fittings and demonstrations supporting hearing health.
• Provide after-care services and personalized consultations for diverse lifestyles.
• Lead the sales of hearing aids and accessories to meet revenue goals.
• Collaborate with Front Office for quality customer experience and smooth operations.
• Maintain accurate, privacy-compliant customer records.

Skills

Excellent communication

Customer service

CRM proficiency

POS systems

Education

Licensed Hearing Instrument Specialist

Tools

Microsoft Office

Windows

CRM

POS systems

Job description

We are seeking a Hearing Care Professional who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role, you will lead the customer journey by administering comprehensive hearing evaluations and providing personalized consultations to help people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer service.

Compensation: $100,000 + earning potential including base salary and an industry-leading uncapped commission structure.

Schedule: This position offers standard business hours, Monday-Friday.

Benefits Offered:

Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
Career Development: Continuous training, development, and support through the Ampli-Academy and other specialized learning platforms.
Responsibilities:

Clinical Excellence & Customer Journey

Administer comprehensive hearing evaluations and educate customers on the effects of hearing loss.
Guide customers through device fittings and demonstrations while educating them on the importance of hearing health.
Provide quality after-care services and offer personalized consultations to fit unique customer needs and lifestyles.

Business & Sales Operations

Lead the sale of hearing aids and accessories to contribute to individual and office revenue goals.
Partner with the Front Office Associate to ensure a high-quality customer experience, effective schedule management, and smooth store operations.
Maintain data accuracy and privacy by managing customer records in compliance with all protected healthcare data regulations.

Professional Expertise & Community Engagement

Drive local engagement by supporting marketing initiatives and managing special events to promote hearing health awareness.
Stay current on industry trends and maintain professional credentials through continuous education.

Must-Have Qualifications:

Licensure: Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist.
Experience: 1+ year of training or related experience as a Hearing Instrument Specialist.
Technical Skills: Proficiency in Microsoft Office, Windows, CRM, and POS systems.
Product Knowledge: Current knowledge of hearing aid devices and technology.

Preferred Qualifications:

Experience in a customer-facing role with a strong dedication to high-quality service.
Confident, attentive, empathetic, and solution-oriented approach to customer care.
Motivated by a purpose-driven environment and a desire to help others improve their quality of life.