Hearing Care Patient Experience Advocate

Beltone; Salem (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance - employer paid

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Employee discounts

Job summary

Beltone in Salem, OR is seeking an experienced Patient Care Coordinator to welcome patients, manage the clinic, and support operations. You will build patient relationships, understand hearing needs, and ensure a smooth flow for a growing practice.

Ideal candidates have 10+ years in medical office management, strong computer skills, excellent communication, and the ability to multitask in a fast-paced environment. This full-time role offers opportunities for growth with competitive compensation.

Qualifications

• A minimum of 10 years of medical office management experience.
• Front desk experience in the hearing industry is a plus.
• High school diploma or GED.

Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents; respond to home office requests in a timely manner.

Skills

Strong computer skills

Excellent interpersonal skills

Excellent oral and written communicat

Detail oriented

Front desk medical experience

Education

High school diploma or GED

Tools

Word processing software

Database software

Job description

Beltone in Salem, OR is seeking an experienced Patient Care Coordinator to welcome patients, manage the clinic, and support operations. You will build patient relationships, understand hearing needs, and ensure a smooth flow for a growing practice.

Ideal candidates have 10+ years in medical office management, strong computer skills, excellent communication, and the ability to multitask in a fast-paced environment. This full-time role offers opportunities for growth with competitive compensation.