Hearing Care Outreach Specialist

NationsBenefits; Saint Cloud (MN); On-site; USD 34,000 - 52,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers in meeting daily goals and engaging customers at the Hearing Aid Center. You will educate individuals on hearing wellness, schedule appointments, and drive growth through community outreach and customer relationships.

The role emphasizes outbound calling, test scheduling, and promoting non-hearing aid products. You will be based in the HAC and primarily work in club settings to reach members and customers.

Qualifications

• Strong customer service, sales, or retail experience.
• Experience with patient/customer appointment scheduling.
• Excellent oral and written communication skills.
• Proficiency with basic computer systems and scheduling software.
• Strong problem-solving and organizational skills.
• Ability to work with PC hardware/software and internet tools.

Responsibilities

• Have a working knowledge of Hearing Aid Center products and services.
• Set the stage for tests and potential purchases when interacting with Members.
• Complete 30-50 outbound calls daily to prospects or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non-hearing aid products when appropriate.
• Aim for a 50% increase in non-hearing aid product sales.
• Learn and use the handheld screener as a lead interception tool.
• Assist with scheduling return visits as needed.
• Promote HAC during Sam’s Club and related events.
• Will be based in HAC and spend most time in the club walking and testing customers.

Skills

Customer service

Sales

Retail experience

PC proficiency

Communication skills

Education

High School Diploma

Tools

Scheduling software

PC hardware

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers in meeting daily goals and engaging customers at the Hearing Aid Center. You will educate individuals on hearing wellness, schedule appointments, and drive growth through community outreach and customer relationships.

The role emphasizes outbound calling, test scheduling, and promoting non-hearing aid products. You will be based in the HAC and primarily work in club settings to reach members and customers.