Hearing Care Orders Specialist | Data Entry & Support

NationsBenefits, LLC; Plantation (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits, LLC is seeking a detail-oriented Member Services Support Specialist to enter and review hearing aid orders, manage documents, and handle calls. The role emphasizes accuracy, independence, and efficient data processing in a fast-paced environment.

Responsibilities include reviewing orders, entering data, educating providers on processes, and safeguarding confidential information while maintaining organized records and timely responses.

Qualifications

• High School Diploma or equivalent.
• Minimum 1-year experience in order/data entry.
• Ability to work independently, learn quickly, and solve problems efficiently.

Responsibilities

• Receive a high volume of hearing aid orders daily.
• Maintain call volume satisfaction.
• Analyze orders for accuracy and completeness.
• Complete data entry of all incoming orders efficiently.
• Retrieve, sort, manage, track and file documents.
• Process fully executed delivery receipts and purchase agreements.
• Recognize incomplete orders and follow protocol to gather complete information.
• Educate providers on NationsHearing processes.
• Actively maintain a productive workspace.
• Enjoy a fast-paced environment.
• Provide answers to a wide variety of questions proficiently.
• Follow through on requests in a timely manner.
• Email or fax requested documents.
• Complete finance applications.
• Recognize when to seek assistance.
• Safeguard personal and health information.

Skills

Independent work

Problem solving

Organizational skills

Time management

Computer proficiency

Decision making

Written and oral communication

Fast-paced environment

Order/data entry efficiency

Education

High School Diploma or equivalent

Job description

NationsBenefits, LLC is seeking a detail-oriented Member Services Support Specialist to enter and review hearing aid orders, manage documents, and handle calls. The role emphasizes accuracy, independence, and efficient data processing in a fast-paced environment.

Responsibilities include reviewing orders, entering data, educating providers on processes, and safeguarding confidential information while maintaining organized records and timely responses.