HEAP Processor

Pro Action of Steuben and Yates, Inc.; Village of Bath (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

Pro Action of Steuben and Yates, Inc. is hiring a full-time, temporary HEAP Processor. The role entails determining client eligibility for HEAP, processing payments, and maintaining records while collaborating with clients, vendors, and community partners.

Emphasis on confidentiality and accurate data management is required. Ideal candidates have a high school diploma plus 3–5 years of related experience, strong organizational and math skills, good communication, and proficiency with Excel and

Qualifications

• High school diploma or equivalent with 3-5 years of related work experience.
• A background check will be conducted.
• Strong organizational and basic math skills.
• Ability to interact with customers from diverse backgrounds.

Responsibilities

• Determine client eligibility for Home Energy Assistance Programs (HEAP).
• Process payments and maintain client records.
• Ensure compliance with program requirements and accurate documentation.
• Provide administrative and customer service support to clients, vendors, and partners.
• Maintain confidentiality when handling client information.

Skills

Organizational skills

Basic math

Communication skills

Excel

Customer interaction

Confidentiality

Education

High school diploma

Tools

Excel

Job description

• Base Pay $20.00 - $20.38 / Hour
• Job Category Temporary, Data Processor, Data Analyst
• Industry Nonprofit & Community Action Agencies, Human Services , Social Services
• Employee Type Non-Exempt
• Manage Others No

Pro Action is accepting applications for a full-time, temporary HEAP Processors. The HEAP Processor is responsible for determining client eligibility for the Home Energy Assistance Programs, maintaining compliance with program requirements, processing payments, managing client records, and providing administrative and customer service support. This position works closely with clients, vendors, utility companies, and community partners while maintaining strict confidentiality and ensuring accurate documentation and data management.

• Strong organizational and basic math skills.
• Communication and language skills.
• Strong computer skills with basic knowledge of Excel Microsoft office and other office equipment such as copier, scanner, fax, etc...
• Ability to interact with customers from a variety of backgrounds and with different levels of management.
• Capability to apply common sense of understanding to carry out instructions in written and oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.

High school diploma or equivalent with 3-5 years of related work experience. A background check will be conducted.

Summary

Interviews are scheduled by the hiring manager for applicants whose qualifications best meet the needs of the department and agency.

It is the policy of Pro Action of Steuben and Yates, Inc not to discriminate against any applicant or employee, intern, volunteer, etc., based on race (including traits historically associated with race, such as hair texture and protective hairstyles), color, creed, religion (including wearing attire, clothing or facial hair in accordance with the tenets of religion), sex (including pregnancy, childbirth or related medical conditions and transgender status), gender identity or expression, reproductive health decisions, familial status, national origin, physical or mental disability (including gender dysphoria and being a certified medical marijuana patient), genetic information (including predisposing genetic characteristics), age (18 and over), veteran status, military status, sexual orientation, marital status, certain arrest or conviction records, domestic violence victim status, and any other status protected by applicable federal, state or local laws.