HEAP Customer Service & Outreach Liaison

Bespree; New York (NY); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Pension plan

401(k) and Roth 457

Health benefits

Training & development

Scholarship opportunities

College savings program

Paid holidays & annual leave

Job summary

The Department of Social Services (DSS) in New York City, administered by HRA/DHS, seeks a Community Associate for HEAP to serve as a Customer Service Monitor across the city. You will act as liaison between HRA units, agencies, customers, and community organizations, resolve heat-related issues, and process applications.

You will research inquiries, provide information and technical assistance, train professionals on HEAP procedures, conduct field visits to ensure compliance, and assist in

Qualifications

• High school graduation or equivalent and three years of experience in community work or related duties.
• Education and/or experience equivalent to the above qualifications.

Responsibilities

• Act as liaison between HRA units, city agencies, customers, and community organizations to resolve heat-related problems and process applications.
• Research client inquiries and draft correspondence accordingly.
• Provide information and technical assistance to individuals, groups or organizations participating in HEAP.
• Provide training on HEAP procedures and the application process for community-based professionals and conduct follow-up activities to ensure outreach and assistance in the community environment.
• Conduct field visits to HEAP office sites to ensure compliance with procedures.
• Assist the Director, Central Operations in the preparation of flyers, leaflets and other public relations materials on HEAP and energy assistance programs.

Education

High school graduation or equivalent

3 years of experience in community work

Job description

The Department of Social Services (DSS) in New York City, administered by HRA/DHS, seeks a Community Associate for HEAP to serve as a Customer Service Monitor across the city. You will act as liaison between HRA units, agencies, customers, and community organizations, resolve heat-related issues, and process applications.

You will research inquiries, provide information and technical assistance, train professionals on HEAP procedures, conduct field visits to ensure compliance, and assist in