Healthcare IDN Program Manager - Customer Success

Jobtailor; York (York County); On-site; USD 90,000 - 150,000; Full time

Job summary

Jobtailor is seeking an experienced Account Manager in healthcare to serve as the primary point of contact for corporate and customer/facility accounts. You will oversee partnerships with key stakeholders, drive governance and strategic reviews, and collaborate with sales, service, and delivery teams to shift from break-fix to solution-based delivery.

You will lead business reviews, analyze metrics, and push for operational performance while identifying growth opportunities within a multi-site

Qualifications

• 5+ years of customer-facing experience within healthcare.
• 5+ years’ experience and understanding of medical equipment.
• Proficiency creating and delivering presentations to key stakeholders and executive leaders.
• MS Office proficiency; Excel and PowerPoint skills are required.
• Experience facilitating tactical meetings.
• Data analysis and reporting proficiency (required).
• ITIL and/or Customer Success certification preferred.

Responsibilities

• Serve as the main corporate and customer/facility point of contact.
• Manage overall customer partnerships and relationships with key stakeholders.
• Establish and enforce governance between Philips and customers.
• Lead customer business reviews and communicate customer business plans to stakeholders.
• Partner with sales, service, and delivery teams to transition from break-fix operations to customer solutions.
• Promote compliance and operational performance using metrics and analytics.
• Drive accountability, productivity, effectiveness, and contractual obligation execution.
• Deploy the IDN service strategy to achieve customer outcomes and win clients.
• Manage multiple small, multi-site programs and coordinate project synergies.
• Monitor future work, program plans, resource focus, trends, scheduling challenges, and cross-project dependencies.
• Identify at-risk projects and escalate risks, issues, and impediments.
• Identify growth opportunities while managing risk across install base, multi-vendor, Hospital Patient Monitoring, IGT, and Ultrasound areas.
• Drive productivity and manage IDN business financial performance.
• Travel to customer locations as needed.

Job description

Jobtailor is seeking an experienced Account Manager in healthcare to serve as the primary point of contact for corporate and customer/facility accounts. You will oversee partnerships with key stakeholders, drive governance and strategic reviews, and collaborate with sales, service, and delivery teams to shift from break-fix to solution-based delivery.

You will lead business reviews, analyze metrics, and push for operational performance while identifying growth opportunities within a multi-site