Healthcare Virtual Assistant (US) - Wing Assistant

Wing Assistant - India; Berkeley (CA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Performance Incentives

Job Security and Stability

Paid Training

Inclusive Culture

Upskilling Opportunities

100% Work-From-Home

Exceptionally Supportive Team

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Wing Healthcare is seeking a Healthcare Virtual Assistant to support medical teams remotely. You will manage prior authorizations, intake, appointments, and EMR data entry, while ensuring HIPAA compliance and patient confidentiality.

Ideal candidates have a bachelor’s in medical fields, 3+ years as a Medical VA (psychiatry preferred), excellent English, strong organizational skills, and experience with EHR/EMR systems.

Qualifications

• Bachelor’s degree in medical fields or the pharmaceutical-related industry.
• 3+ years experience as a Medical Virtual Assistant, experience in Psychiatry or Psychiatric Clinic strongly preferred.
• Excellent English communication skills both written and verbal (C1 level).
• Solid understanding of medical terminologies and practices.
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues.
• Understanding of healthcare privacy regulations.

Responsibilities

• Manage prior authorizations and related administrative paperwork.
• Document new patient and referral intake.
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems.
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries.
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
• Assist in analyzing healthcare data, preparing reports, and maintaining records.
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed.
• Ad hoc tasks

Skills

English communication

Interpersonal skills

Time management

Attention to detail

Tech savviness

Education

Bachelor’s degree in medical fields or pharmaceutical industry

Tools

EHR/EMR systems

Job description

Please whitelist the domains “lever.co” and “hire.lever.co” with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Healthcare Virtual Assistant (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Healthcare Virtual Assistant to start immediately!

Duties And Responsibilities Include But Are Not Limited To

• Manage prior authorizations and related administrative paperwork
• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
• Assist in analyzing healthcare data, preparing reports, and maintaining records.
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
• Ad hoc tasks
  
  

Qualifications

• Bachelor’s degree in medical fields or the pharmaceutical-related industry
• At least 3 years experience as a Medical Virtual Assistant, experience in Psychiatry or Psychiatric Clinic strongly preferred.
• Excellent English communication skills both written and verbal (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift
  
  

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps
  
  

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
  
  

Schedule: US work hours (40 hours per week)

Location: This is a remote job