Healthcare Virtual Assistant | Athena EMR Experience (Remote)

Snapscale; United States; Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Subscriber Perk

Advanced Microsoft system discount

Job summary

Snapscale is seeking a healthcare-focused Virtual Assistant to support day-to-day U.S. clinic operations remotely and ensure a seamless patient experience.

The role requires strong communication, attention to detail, and hands-on Athena EMR experience to manage clinical and administrative tasks while working remotely. Responsibilities include verification of benefits, appointment scheduling, and maintaining Athena EMR records.

Qualifications

• 6–12 months hands-on Athena EMR experience required.
• Experience with US-based clinics and/or health insurance providers.
• Experience in insurance verification, patient coordination, and inbound call handling.
• Experience in medical chart scrubbing and prior authorization processing.
• Experience in refill processing, lab result auditing, and follow-up coordination.
• Medical billing and coding experience is an advantage.
• Strong written and verbal English communication skills.
• Highly organized, detail-oriented, and self-motivated for remote work.
• Stable internet connection and dedicated quiet home workspace.

Responsibilities

• Verify patient benefits and insurance coverage accurately.
• Reactivate past patients and maintain engagement through follow-ups.
• Handle inbound calls and assist patients professionally and empathetically.
• Conduct appointment confirmations, reminders, and outbound follow-ups.
• Schedule and reschedule patient appointments using Athena EMR.
• Maintain and update patient records in Athena EMR (required).
• Perform medical chart scrubbing to ensure accuracy and completeness of patient data.
• Process and manage prior authorizations following payer and clinic guidelines.
• Handle prescription refills in accordance with clinic protocols.
• Audit laboratory results and follow up on missing or pending reports.
• Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools.

Skills

English communication

Attention to detail

Remote work discipline

Patient coordination

Tools

Athena EMR

Job description

Healthcare Virtual Assistant | Athena EMR Experience (Remote)

Remote Full-time

Daily Drop — Subscriber Perk

Advanced Microsoft system

Advanced Microsoft system — 95% off for EMR work

Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely.

Key Responsibilities:

• Verify patient benefits and insurance coverage accurately and efficiently

• Reactivate past patients and maintain engagement through consistent follow-ups

• Handle inbound calls and assist patients with inquiries professionally and empathetically

• Conduct appointment confirmations, reminders, and outbound follow-ups

• Schedule and reschedule patient appointments using Athena EMR

• Maintain and update patient records in Athena EMR (required)

• Perform medical chart scrubbing to ensure accuracy and completeness of patient data

• Process and manage prior authorizations following payer and clinic guidelines

• Handle prescription refills in accordance with clinic protocols

• Audit laboratory results and follow up on missing or pending reports

• Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools

Requirements

• Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)

• Experience working with US based clinics and/or health insurance providers

• Experience in insurance verification, patient coordination, and inbound call handling

• Experience in medical chart scrubbing and prior authorization processing

• Experience in refill processing, lab result auditing, and follow-up coordination

• Medical billing and coding experience is an advantage

• Strong written and verbal English communication skills

• Highly organized, detail-oriented, and self-motivated for remote work

• Must have a stable internet connection and a dedicated quiet home workspace

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·