Healthcare Unit Secretary - Front Desk & Scheduling

Henry Ford Health System; Michigan; On-site; USD 19,286 - 24,796; Full time

Job summary

Henry Ford Health System seeks a Unit Secretary to handle clerical and reception duties for the nursing unit. Responsibilities include answering phones, creating patient charts, scheduling post-discharge appointments, and managing downtime orders. The role requires at least a year of healthcare experience and strong communication skills.

The position emphasizes patient-first service, accurate documentation in the EHR, coordination with interpreters, and adherence to unit standards in daily tasks.

Qualifications

• High school diploma or GED equivalent required.
• At least 1 year in a healthcare setting such as medical office, hospital or lab.
• Previous unit secretary experience is a plus.

Responsibilities

• Answer phones and facilitate communication between the nursing unit and callers.
• Respond to call lights and assist with patient needs.
• Clerical processing of new admissions and creation of patient charts.
• Schedule post-discharge appointments per unit process.
• Maintain downtime forms and process non-medication orders during downtime.
• Perform monthly maintenance of unit equipment and printer; notify for repairs.
• Handle patient information after discharge in the EHR.
• Coordinate interpreter services with nursing staff.
• Perform unit equipment cleaning and reboot devices as needed.
• Participate in emergency response activities and rounding per unit standards.

Skills

Customer Service

Phone communication

Scheduling

Documentation

Interpersonal skills

EHR knowledge

Education

High school diploma or G.E.D. equivalent

One year in healthcare setting such as medical office, hospital or laboratory required

Previous experience as a unit secretary preferred

Tools

EHR (Electronic Health Record)

Printer

Phone system

Job description

Henry Ford Health System seeks a Unit Secretary to handle clerical and reception duties for the nursing unit. Responsibilities include answering phones, creating patient charts, scheduling post-discharge appointments, and managing downtime orders. The role requires at least a year of healthcare experience and strong communication skills.

The position emphasizes patient-first service, accurate documentation in the EHR, coordination with interpreters, and adherence to unit standards in daily tasks.