Unit Secretary-1st Floor GPU-24 hrs/week-Days-West Bloomfield

Henry Ford Health; Michigan; On-site; USD 19,286 - 24,796; Full time

Job summary

Henry Ford Health System seeks a Unit Secretary to handle clerical and reception duties for the nursing unit. Responsibilities include answering phones, creating patient charts, scheduling post-discharge appointments, and managing downtime orders. The role requires at least a year of healthcare experience and strong communication skills.

The position emphasizes patient-first service, accurate documentation in the EHR, coordination with interpreters, and adherence to unit standards in daily tasks.

Qualifications

• High school diploma or GED equivalent required.
• At least 1 year in a healthcare setting such as medical office, hospital or lab.
• Previous unit secretary experience is a plus.

Responsibilities

• Answer phones and facilitate communication between the nursing unit and callers.
• Respond to call lights and assist with patient needs.
• Clerical processing of new admissions and creation of patient charts.
• Schedule post-discharge appointments per unit process.
• Maintain downtime forms and process non-medication orders during downtime.
• Perform monthly maintenance of unit equipment and printer; notify for repairs.
• Handle patient information after discharge in the EHR.
• Coordinate interpreter services with nursing staff.
• Perform unit equipment cleaning and reboot devices as needed.
• Participate in emergency response activities and rounding per unit standards.

Skills

Customer Service

Phone communication

Scheduling

Documentation

Interpersonal skills

EHR knowledge

Education

High school diploma or G.E.D. equivalent

One year in healthcare setting such as medical office, hospital or laboratory required

Previous experience as a unit secretary preferred

Tools

EHR (Electronic Health Record)

Printer

Phone system

Job description

The Unit Secretary is responsible for all clerical and reception duties associated with the unit to which they are assigned. The Unit Secretary is responsible for many tasks and responsibilities that are detailed in the attached task list. The top priorities for all Unit Secretaries are:

• Customer Service
• Answer phones and facilitate communication between the nursing unit and callers.
• Respond to call lights
• Clerical processing of new admissions including creating patient charts, other duties define by unit (i.e. MyChart enrollment)
• Scheduling of post-discharge appointment with patient following the established business unit process.
• During downtime, process and back-enter non-medication orders placed during downtime. a. Maintain downtime paper forms
• Perform monthly maintenance of BCA, printer and unit report.
• Notify appropriate resources for maintenance, track all requests and statuses for unit clinical, telecommunication (phone system) and computer equipment.
• Process patient information after discharge, including disposition in electronic health record (EHR) and breakdown of patient chart.
• Assist with coordination of interpreter services after collaboration with nursing staff.
• Performs cleaning of unit clinical, telecommunication (phone system) and computer equipment during each shift. Re-boots computer equipment if needed.
• Performs tasks related to emergency response activities.
• Performs purposeful rounding according to unit standards

Education/Experience Required:

• High school diploma or G.E.D. equivalent.
• One year in healthcare setting such as medical office, hospital or laboratory required.
• Previous experience as a unit secretary preferred.

Additional Information

• Organization: Henry Ford West Bloomfield Hospital
• Shift: Day Job
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affinite Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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