Healthcare Training Specialist – NHS Admin & Systems

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 29,000 - 37,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a full-time trainer to support improvement in patient administration across all Trust sites. The role involves designing and delivering training on the Patient Administrative System and Elective Care processes, traveling across sites to reach administrative staff.

You will design, deliver, and evaluate training, test new systems, respond to user queries, and contribute to workshops and data quality initiatives.

Qualifications

• Degree or equivalent is required.
• ECDL or equivalent, and experience in a training service in NHS settings.
• Experience with introducing new systems / system changes.
• Experience in design and delivery of training courses and documentation.
• Experience solving user issues with healthcare systems software.
• Experience developing training packages to meet client needs.
• Experience in system acceptance testing and evaluating outputs.
• Ability to communicate complex topics to trainees at all levels.
• Able to present to large numbers and work within a team.
• Good motivational and organizational skills; lead by example.
• Able to meet deadlines and manage time flexibly.

Responsibilities

• Design, deliver and evaluate training on a daily basis.
• Understand a wide range of systems to deliver training across modules and applications.
• Test new or developmental systems and equipment, making recommendations for improvements to ensure fit for purpose (hardware and software).
• Receive, assess, and respond to user queries with problem-solving support and follow-up training if needed.
• Plan refresher training with staff to improve data quality and timeliness.
• Ensure data for delegates, timetable and accommodation is accurate to support the Training database.
• Evaluate and monitor training and assist with competence monitoring.
• Support workshops, presentations and awareness sessions to promote best practice.
• Produce regular training activity reports to monitor impact on data quality programs.
• Assist with Training Needs Analysis and design training methodologies for operational requirements.
• Keep training materials updated with changes and best practices.
• Support change management and provide ongoing staff support.

Skills

Training delivery

Communication

Problem solving

Time management

Teamwork

Change management

Data reporting

Training needs analysis

Documentation

Education

Degree or equivalent

ECDL or equivalent

NHS training experience

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking a full-time trainer to support improvement in patient administration across all Trust sites. The role involves designing and delivering training on the Patient Administrative System and Elective Care processes, traveling across sites to reach administrative staff.

You will design, deliver, and evaluate training, test new systems, respond to user queries, and contribute to workshops and data quality initiatives.