Workforce Analyst

Liverpool University Hospitals NHS Foundation Trust; United States; À distance; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Flexible working

Training opportunities

Supportive team

Résumé du poste

Liverpool University Hospitals NHS Foundation Trust seeks to enhance Workforce Information systems and deliver robust performance reporting. The role supports service improvement projects, process redesign, and training for HR colleagues and customers.

You will monitor recruitment activity, ensure compliance with SLAs, and coordinate ad-hoc reports to drive service delivery improvements. Additionally, you will maintain filing systems, develop training resources, and contribute to governance and

Qualifications

• Experience using SharePoint, PowerBI and electronic systems.
• Knowledge of data protection and confidentiality requirements.
• Experience providing first line advice, support and training.

Responsabilités

• Coordinate HR communications and customer service initiatives to develop collaborative relationships.
• Develop and monitor HR performance information to report for Trust committees.
• Record, monitor and report on all Workforce activity to ensure compliance with external requirements.
• Support service improvement projects and process redesign with training and documentation.
• Update intranet content and administer HR Forms SharePoint systems.

Connaissances

PowerBI

SharePoint

Data protection

Communication skills

Formation

NVQ 4/5 Business Admin or Analysis

NVQ 3 Business Admin or Analysis

Outils

Microsoft Office

Description du poste

To support the Head of Workforce Systems & Information with service improvement projects and process redesign activities to streamline services and improve efficiency through the implementation of new and development of existing services. To support the development of a robust HR Performance Framework and associated systems and processes to ensure appropriate recording and reporting of performance information. To co-ordinate HR communications and customer service initiatives to develop and maintain collaborative customer relationships and provide relevant support and training to colleagues and customers. in relation to reports ad information. Provide a positive and professional example to other staff acting as an 'ambassador' for Workforce Information to engender a culture of 'continual improvement' ensuring that the service maintains its professional image at all times, Support the development of a Workforce Information systems to record and monitor information which can be used to report on and drive improvements in service delivery. Support the development of detailed performance reports to meet requirements of Trust committees and groups and to demonstrate compliance against SLAs, internal and external assessment requirements. Monitor and report on recruitment activity and performance levels using systems such as NHS Jobs, TRAC and ESR in addition to databases and spreadsheets. Record, monitor and report on all Workforce activity, highlighting areas of non-compliance and taking action to ensure improvements are made to enable compliance with external assessment requirements. Co-ordinate and utilise performance information, in the creation of basic routine and ad-hoc reports, highlighting trends and exceptions where appropriate. Service Improvement and Process Redesign (including training) Identify gaps in good practice and support the Head of Workforce Systems & Information in initiating the required action plans to implement process changes. Co-ordinate service improvement projects ensuing progress in recorded and risks identified and provide advice on the process and implementation of process redesign activities within the service. Support the development of process documentation ensuring adherence to identity guidelines, service standards and version control guidelines. Develop and maintain appropriate filing systems ensuring appropriate storage of both paper and electronic resources, including confidential and sensitive documents. Develop information and guidance resources and support and co-ordinate the development of training resources and the delivery of training sessions, to HR colleagues and customers, on a one-to-one and group basis. Undertake any project work as requested by the Head of Workforce Systems & Information which may include a review of existing processes against best practice, national NHS guidelines or legislation, highlighting areas requiring change and recommending changes. Communications and Customer Service To develop working relationships with colleagues and customers that are productive in terms of supporting and delivering your work and which contribute to the delivery of a professional customer focused service. Update the intranet to ensure relevant information and resources are up-to-date and available to customers, including writing news items and creating new content for the site to ensure that the site remains a useful and current resource for customers. Administer and maintain the HR Forms SharePoint systems to ensure the efficient processing of forms and availability of the service. Additional Duties Monitor quality of own work to ensure that the required standards of performance and ensuring adherence to SLA standards and timescales. To participate in the Trust's performance appraisal system and to undertake any identified training and development related to the post. To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post. Be flexible in approach to work to undertake any other duties commensurate with the Band across all teams within HR Operational Services and provide cover of absent colleagues when required., The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £25.70 (standard disclosure) or £46.70 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence. If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Our statement on modern slavery We have zero tolerance of slavery and human trafficking and are committed to maintaining and improving systems, processes and policies to avoid complicity in human rights violation and to prevent slavery and human trafficking in our supply chain. The Trust policies, procedures, governance and legal arrangements are robust, ensuring that proper checks and due diligence are applied in employment procedures to ensure compliance with this legislation. We also conform to the NHS employment check standards within our workforce recruitment and selection practices. This strategic approach incorporates analysis of the Trust's supply chains and its partners to assess risk exposure and management on modern slavery. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.

• Ability to keep and maintain good records and understand the importance of following agreed administrative procedures
• Ability to develop effective working relationships, communicating effectively and demonstrating confidence and professional credibility with colleagues and customers at all levels
• Good interpersonal and organizational skills and ability to cope well in a busy office environment
• Ability to prioritise own and others tasks and to manage conflicting demands on time and resources, to deliver objectives
• Ability to work under pressure and meet tight deadlines whilst delivering high quality work and maintaining attention to detail.
• Ability to use initiative and to demonstrate self awareness with a creative, proactive and solution driven approach
• Ability to make rational judgements on a range of facts and provide recommendations based on these judgements
• Self-motivated with the ability to work unsupervised using own initiative and demonstrating flexibility to respond to different work environments
• Ability to handle and analyse large volumes of data and present this in a focused and user friendly way
• Report writing and presentation skills., Ability to adapt and a flexible approach to change, In depth knowledge of a broad range of standard IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, Power Point, Project, Internet Explorer, Visio, Adobe etc)
• Working knowledge of business processes
• Understanding of the importance & requirements of Data Protection and confidentiality, Experience of a range of administrative procedures working within a business environment providing admin and advisory services to customers
• Previous work experience in a team related office environment demonstrating ability to work efficiently and methodically and manage your own workload within minimal supervision
• Experience of providing first line advice, support and training regarding business processes in line with agreed service standards
• Practical experience of using a range of IT software such as Microsoft Office or equivalent (eg. Outlook, Word, Excel, Access, PowerPoint, Internet Explorer, Project, Visio, Adobe etc)
• Significant experience of using electronic systems including web based systems and databases or equivalent to record and monitor processes, activity and performance
• Experience of providing detailed reports to a professional standard

Desirable criteria

• Experience of co-ordinating projects
• Experience of using SharePoint, NVQ 4/HND qualification Business Admin or Analysis OR NVQ 3 qualification Business Admin or Analysis PLUS demonstrable work based experience
• PowerBI trained and qualified or able to demonstrate work based experience

Desirable criteria

• Evidence of commitments towards continued professional development

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

This merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.