Healthcare Training & eLearning Specialist

Neighborhood Health Plan of Rhode Island; Smithfield (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

Neighborhood Health Plan of Rhode Island is seeking a Training Specialist to design, develop, and deliver staff training across Member/Provider Services. The role involves classroom and one-on-one instruction, creating end-to-end training materials, and ensuring alignment with core system software used by the organization.

You will collaborate closely with the Learning and Development Team and business leaders to enhance service quality, educate on health plan benefits, and support quality

Qualifications

• Bachelor’s degree or equivalent education and relevant work experience.
• Minimum of two (2) years experience coaching, training, facilitating, or mentoring teammates.
• Experience with learning design, instructional methods, and training techniques, including curriculum design and adult learning principles.
• Strong interpersonal and communication skills and ability to work with diverse constituencies.
• Customer service-driven mindset and strong work ethic.
• Ability to learn systems, processes, and procedures quickly.
• Proficient in MS Office applications (Outlook, Excel, Word, PowerPoint, Visio).

Responsibilities

• Create, maintain and present training materials for Member/Provider Services, including training staff handling calls and processing enrollments.
• Design, lead and review Member/Provider Services training related to Neighborhood’s lines of business.
• Lead end-user training on core system applications or tools through classroom instruction and coaching.
• Create and adapt training curriculum for different audiences.
• Collaborate with Learning and Development to ensure training activities are aligned with corporate initiatives.

Skills

Interpersonal skills

Communication

Customer service

Time management

Teamwork

Education

Bachelor’s degree or equivalent

Tools

Microsoft Outlook

Excel

Word

PowerPoint

Visio

Job description

Neighborhood Health Plan of Rhode Island is seeking a Training Specialist to design, develop, and deliver staff training across Member/Provider Services. The role involves classroom and one-on-one instruction, creating end-to-end training materials, and ensuring alignment with core system software used by the organization.

You will collaborate closely with the Learning and Development Team and business leaders to enhance service quality, educate on health plan benefits, and support quality