Healthcare Technology Team Lead — Onsite Ops & Strategy

CFS; Waltham (MA); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

Competitive Salary

Flexible Hours

PTO

Paid Health, Dental & Vision Insurance

401(k) with Company Match

Collaborative and Team-Oriented Work

Job summary

CFS is seeking a Healthcare Technology Team Lead for the Greater Boston area, primarily onsite. The role focuses on owning hospital client relationships and leading both Help Desk and IT Field Services in a healthcare setting.

The position requires strong leadership, executive communication, and solid ITSM experience with a focus on SLAs and performance metrics. Competitive benefits and a collaborative culture are offered.

Qualifications

• 5+ years in Managed Services, Healthcare IT, or similar tech environments.
• Experience managing client relationships in a customer-facing leadership role.
• Background supporting hospitals or health systems; healthcare IT operations knowledge.
• Strong SLAs, ITSM familiarity, and service delivery management.

Responsibilities

• Serve as primary point of contact and accountability for hospital managed services accounts.
• Oversee Help Desk and IT Field Services operations, staffing, coverage, and service commitments.
• Lead business reviews, report on performance, initiatives, risks, and service health.
• Monitor SLA performance and coordinate escalation for incidents and outages.
• Lead root cause analysis, post-incident reviews, and corrective actions.
• Coordinate projects, budgeting, forecasting, and resource planning with leadership.
• Provide coaching and development for Help Desk and Field Services staff.

Skills

Healthcare IT

Managed Services

Leadership

Executive communication

Customer-facing leadership

SLA management

ITSM platforms

Education

ITIL Foundation

PMP Certification

Tools

ServiceNow

Jira

Talkdesk

Job description

CFS is seeking a Healthcare Technology Team Lead for the Greater Boston area, primarily onsite. The role focuses on owning hospital client relationships and leading both Help Desk and IT Field Services in a healthcare setting.

The position requires strong leadership, executive communication, and solid ITSM experience with a focus on SLAs and performance metrics. Competitive benefits and a collaborative culture are offered.