Healthcare Tech Technical Writer - APIs & Docs Lead

Jobtailor; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is hiring a Technical Writer to create and maintain high-quality documentation for Medi-Span products. You will collaborate with product, clinical, engineering, and implementation teams to ensure accuracy and completeness, while adhering to regulatory guidelines and best practices in healthcare technology.

The role emphasizes end-to-end documentation processes, content strategy, usability testing, and stakeholder management to deliver clear, user-focused materials for diverse audiences.

Qualifications

• 5+ years of technical writing experience, especially customer-facing documentation including APIs
• Managed a documentation platform and end-to-end processes
• Experience with structured authoring, single-sourcing, content reuse, and workflow automation
• Created instructional materials and developer portals (preferred)
• Strong communication across stakeholders via email, chat, video etc.

Responsibilities

• Create, edit, and maintain high-quality technical documentation and customer communications for Medi-Span products
• Collaborate with Product Management, Clinical Content, Engineering, Implementation and other stakeholders to ensure accuracy and completeness
• Support regulatory requirements (HIPAA, FDA guidelines, CE Mark/Medical Device Regulation)
• Follow industry best practices in healthcare technology documentation
• Manage stakeholder review processes and project timelines
• Develop content strategies to enhance user understanding and engagement
• Optimize content for readability, accessibility, and self-service

Skills

Technical Writing

Document Management

Editing

Content Reuse

Education

Bachelor's Degree in English/Communications/Technical Writing

Tools

MadCap Flare

Microsoft Office

CMS

Git

Job description

Jobtailor is hiring a Technical Writer to create and maintain high-quality documentation for Medi-Span products. You will collaborate with product, clinical, engineering, and implementation teams to ensure accuracy and completeness, while adhering to regulatory guidelines and best practices in healthcare technology.

The role emphasizes end-to-end documentation processes, content strategy, usability testing, and stakeholder management to deliver clear, user-focused materials for diverse audiences.