Healthcare Switchboard Operator & Front Desk Liaison

Brown Medicine; Taunton (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

Brown University Health in Taunton, MA seeks a part-time switchboard operator to open/close the switchboard, screen calls, take messages and dispatch to physicians and staff. The role requires strong customer service and the ability to remain calm in emergencies.

The position offers weekend coverage and weekday evenings, with a compensation range of $17.85–$26.02 per hour, and opportunities to collaborate with multiple departments in a busy clinical setting.

Qualifications

• Education: High school diploma.
• Experience: Minimum of one year experience in switchboard operations, preferably in health care setting.
• Requirements: None.

Responsibilities

• Opens/closes switchboard following standard procedure.
• Screens all calls and directs appropriately to physicians, other medical personnel, administrators and support staff; keeps records of switchboard function.
• Takes messages following guidelines related to timeliness.
• Places return calls as requested.
• Pages staff and makes announcements as directed.
• Announces emergencies following clinic protocol.
• Assists other departments as directed.
• Demonstrates current competencies applicable to job position.

Skills

Screening calls

Customer service

Directing calls

Education

High school diploma

Tools

Switchboard equipment

Job description

Brown University Health in Taunton, MA seeks a part-time switchboard operator to open/close the switchboard, screen calls, take messages and dispatch to physicians and staff. The role requires strong customer service and the ability to remain calm in emergencies.

The position offers weekend coverage and weekday evenings, with a compensation range of $17.85–$26.02 per hour, and opportunities to collaborate with multiple departments in a busy clinical setting.