Facility Support Specialist

National Executive Search, LLC.; Northbrook (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical benefits for Full-time staff

401(k) plan with company match

Two weeks paid days off

6 paid holidays

Annual incentive pay

Robust ongoing training and development programs

Relaxed dress code

Job summary

National Executive Search, LLC. is looking for a dedicated Customer Service Representative in Northbrook, Illinois. This role involves engaging with nursing homes, resolving issues, and ensuring all data is accurately maintained in Salesforce.

Ideal candidates should have experience in customer service, a high school diploma, and strong communication skills. Benefits include medical coverage, a 401(k) plan, paid days off, and ongoing training opportunities.

Qualifications

• 2+ years of experience in a customer service role.
• Strong written and verbal communication skills.
• Detail-oriented and self-starters.

Responsibilities

• Engage with nursing homes via phone, email, and text.
• Resolve issues and manage escalation.
• Ensure timely data entry in Salesforce.
• Conduct outbound calls to gather information.

Skills

Customer service

Communication skills

Attention to detail

Team player

Salesforce experience

Education

High School diploma or equivalent

College Degree preferred

Tools

Salesforce

EMR / EHR systems

Job description

Job Description

What you will do:

• Customer Delight: Engage with nursing homes daily via the phone, email, and text, and make sure all questions are addressed in a timely fashion
• Escalation management: Help assure facilities that we are doing the best job we can by resolving issues that arise
• Technology management: Work with our technology platform in Salesforce to determine the appropriate next action to be taken, and ensure that all the information is entered in our platform on a timely, consistent basis
• Information gathering: Conduct outbound calls with both Physicians and Nursing Homes to make sure they have all the information they need for a visit
• Partnering with the Logistics Coordinator: Relay scheduling changes back to our Logistics Coordinators
• Consent Form Gathering: Make sure all the patients that are eligible for a visit submit the proper paperwork, so our doctors can see them

Qualifications

What we are looking for:

• Individuals who take great pride in helping elderly patients receive the care they need
• High School diploma or equivalent required, College Degree preferred
• 2+ Years' experience in a Customer Service role (retail, restaurant, hospitality, call center)
• Strong written and verbal communication skills
• Detail oriented individuals who are team players and self-starters
• Experience with Salesforce preferred
• Experience with EMR / EHR preferred

Additional Information

What's in it for you:

• Medical benefits for Full-time staff
• 401(k) plan with company match
• Two weeks paid days off including vacation and sick time
• 6 paid holidays
• Annual incentive pay based on your performance on top of your base pay
• Robust ongoing training and development programs
• Relaxed dress code

All your information will be kept confidential according to EEO guidelines.