Healthcare Support & Dispatch Specialist

Saltu Healthcare; Dallas (TX); On-site; USD 33,000 - 42,000; Full time

Job summary

Saltu Healthcare in Dallas is seeking a Customer Service Representative to join its hospital support center. You will handle calls from public and internal customers, document and dispatch work requests, and monitor alarms and CCTV as part of patient transport and safety workflows.

The role emphasizes professionalism, courtesy, and teamwork; previous administrative or customer service experience is valued, with a requirement for a high school diploma.

Qualifications

• Minimum 1 year of experience.
• High school diploma or GED (required).
• Administrative support or customer service experience (preferred).
• Healthcare, call center or dispatch experience (preferred).
• Ability to lift 10 to 20 lbs.

Responsibilities

• Answer calls from the public and internal customers.
• Document and dispatch work requests.
• Monitor environmental alarms including doors, gates, parking intercoms and CCTV.
• Assist with workflow and assignments for patient transporters.
• Lead or participate in department projects.
• Share feedback with leadership to improve processes and efficiency.

Skills

Microsoft Office Suite

Written and verbal communication

Multitasking under pressure

Education

High school diploma or GED

Job description

Saltu Healthcare in Dallas is seeking a Customer Service Representative to join its hospital support center. You will handle calls from public and internal customers, document and dispatch work requests, and monitor alarms and CCTV as part of patient transport and safety workflows.

The role emphasizes professionalism, courtesy, and teamwork; previous administrative or customer service experience is valued, with a requirement for a high school diploma.