Healthcare Solutions Architect & Trusted Advisor

Netsmart Technologies, Inc.; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

Netsmart Technologies, Inc. is seeking a principal consultant-style professional in the United States to serve as a trusted advisor, delivering workflow guidance and best-practice recommendations for Netsmart solutions.

You will partner with client stakeholders to troubleshoot issues, lead continuous improvement, and guide system upgrades and enhancements. The role emphasizes proactive consultation, knowledge sharing, and strong client relationships to maximize technology value.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and delivering client-centric solutions.
• Ability to make sense of complex, high quantity information to solve problems.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design.
• Guide clients through current workflows, upgrades, system changes, and maintenance.
• Act as a primary consultant for solution troubleshooting, consultation, and knowledge transfer.
• Cultivate and sustain relationships with clients for escalation of issues and engagement support.
• Resolve escalated problems using solution knowledge during installation, operation, or testing.
• Manage client expectations and ensure project delivery meets engagement goals.
• Coach, mentor and guide solution teams on recommended methodologies.

Skills

Communication skills

Client relationship management

Problem solving

Project management

Architecture concepts

Education

Bachelor's degree or equivalent

Job description

Netsmart Technologies, Inc. is seeking a principal consultant-style professional in the United States to serve as a trusted advisor, delivering workflow guidance and best-practice recommendations for Netsmart solutions.

You will partner with client stakeholders to troubleshoot issues, lead continuous improvement, and guide system upgrades and enhancements. The role emphasizes proactive consultation, knowledge sharing, and strong client relationships to maximize technology value.