Healthcare Software Support Specialist

Baptist Health Arkansas; Little Rock (AR); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Health Arkansas is seeking a Software Support Representative to provide software and operational support across our practice applications. The role requires coordinating with the IT team and third-party partners to ensure smooth workflows.

Ideal candidates will have software support/training experience, a background in healthcare, and strong MS Office/medical software skills to troubleshoot issues and support revenue cycle processes.

Qualifications

• HS Diploma or equivalent.
• Software support and training experience.
• Experience in the medical field.
• Must be detail oriented and able to troubleshoot software problems and/or questions.
• Computer skills with medical software and MS Office applications.
• Clear understanding of revenue cycle.
• Fundamental insurance carrier knowledge.

Responsibilities

• Provide software and operational support for Practice Plus/BH/Arkansas Health Group applications.
• Serve as a liaison between IT and 3rd party vendors.
• Assist end users with software issues and questions and document resolutions.

Skills

Software support

Training experience

Medical field experience

MS Office

Revenue cycle understanding

Insurance carrier knowledge

Education

HS Diploma

Tools

Medical software

MS Office

Job description

Baptist Health Arkansas is seeking a Software Support Representative to provide software and operational support across our practice applications. The role requires coordinating with the IT team and third-party partners to ensure smooth workflows.

Ideal candidates will have software support/training experience, a background in healthcare, and strong MS Office/medical software skills to troubleshoot issues and support revenue cycle processes.