Healthcare Services Coordinator

FourStone Partners; West Chester (Chester County); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Traditional 401(k)

Roth 401(k)

Educational assistance

Life insurance

Recognition program

Job summary

FourStone Partners in West Chester, PA is seeking a Lab Scheduling Coordinator to manage the scheduling of PGx and Toxicology testing for workers’ compensation claims patients on site, with potential for hybrid work based on performance.

You will coordinate calls with physician offices, nurses, and claimants, verify contact information, and document all appointment details, ensuring tests are completed accurately and on time.

Qualifications

• Excellent verbal communication and professional demeanor.
• Sales and persuasion abilities.
• Ability to follow workflow instructions.
• Attention to detail and prompt follow-up.
• Proficient in MS Office.

Responsibilities

• Outbound calls to physician offices and claimants to schedule PGx and Toxicology testing.
• Explain testing purposes and procedures to nurses, medical assistants, patients, and physicians as needed.
• Follow up after appointments and reschedule missed testing.
• Coordinate virtual observations of oral PGx and Toxicology tests.
• Document all details surrounding calls, appointments, follow-ups, and verifications.
• Other duties as assigned.

Skills

Sales skills

Persuasion

Workflow adherence

Attention to detail

Professional communication

MS Office proficiency

Tools

MS Office

Job description

FourStone Partners is an innovative consulting firm specializing in business development, sales outsourcing, and operational support services within the Workers' Compensation industry. We are currently seeing a Lab Scheduling Coordinator to join our growing team! The Lab Scheduling Coordinator is responsible for effectively coordinating the completion of Pharmacogenomic (PGx) and Toxicology (Tox) testing in accordance with company requirements for workers’ compensation claims patients. This is an on-site position located in West Chester, PA.

Opportunity to work hybrid based on performance.

This compensation package for this position includes a base salary, uncapped monthly commission, and quarterly bonus opportunity.

Essential Duties:

• Perform outbound calls to treating physician offices and claimants to schedule PGx and/or Toxicology testing of patients; verify contact information during initial call.
• Advise nurses, medical assistants, patients, and at times the treating physician as to why the test is being administered and the procedures surrounding the testing.
• Follow up with physician office post appointment to ensure testing was administered; reschedule missed testing as necessary.
• Facilitate virtual observations of oral PGx and oral Toxicology tests with claimants.
• Document all details surrounding initial phone call, appointment time and dates, follow up calls, rescheduling of appointments, verifying contact information, and any other necessary details.
• Other duties as assigned.

Ideal candidate skills:

• Highly articulate with professional, friendly demeanor
• Sales and persuasion skills
• Ability to follow workflow instructions
• Attention to detail and prompt follow up
• Proficient use of computers including MS Office

FourStone Partners recognizes that our greatest assets are our employees. We strive to create a mutually rewarding work environment to ensure employee engagement, recognition, and professional development. Our total rewards package includes a competitive salary, excellent benefits, traditional and Roth 401(k), educational assistance, life insurance, and ongoing rewards and recognition. These programs aim to protect your health, your finances, and ultimately your peace of mind. Come join our team!