Healthcare Services Account Manager

Creative Solutions Services, LLC; Nashville (TN); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Healthcare Services Account Manager to drive revenue growth and enhance brand presence in the HealthTech sector. This role involves building strong client relationships, overseeing digital transformation services, and providing strategic leadership to navigate the complexities of healthcare technology. The ideal candidate will possess a deep understanding of the healthcare ecosystem, exceptional problem-solving skills, and a client-centric mindset. Join a forward-thinking team where your contributions will directly impact the success of transformative projects in the healthcare industry, making a meaningful difference in people's lives.

Qualifications

• Deep understanding of healthcare ecosystem and regulatory requirements.
• Experience in managing large accounts and delivering projects successfully.

Responsibilities

• Serve as primary contact for HealthTech customers, ensuring satisfaction.
• Identify opportunities for account growth and develop strategic plans.

Skills

Client Management

Strategic Thinking

Analytical Skills

Healthcare Knowledge

Problem-Solving

Communication Skills

Education

Bachelor's Degree in Business or related field

Master's Degree (preferred)

Tools

Data Analytics Software

CRM Tools

Project Management Software

Job description

Nashville, TN Fully Remote

Job Description

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

Job Title: Healthcare Services Account Manager

Role Overview:

• We are seeking a commercially focused healthcare services Account Manager who will be tasked with growing top line revenue, while elevating brand within the healthcare / HealthTech space. This individual will be responsible for broadening the services footprint into a higher percentage of digital, data offerings, and further establishing relationships with senior executives.

Key Responsibilities:

Client Management:

• Serve as the primary point of contact for HealthTech customers, ensuring a high level of customer satisfaction.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and challenges and develop tailored solutions leveraging capabilities.

Account Growth:

• Identify opportunities to expand services within existing accounts.
• Develop and execute strategic account plans to achieve growth targets within the current client base.
• Collaborate with internal teams to drive upsell and cross-sell opportunities.

Service Delivery:

• Oversee the delivery of digital transformation services, ensuring projects are completed on time, within scope, and within budget.
• Coordinate with internal teams to ensure seamless service delivery and operational excellence.
• Monitor project performance and implement improvements as needed.

Strategic Leadership:

• Provide thought leadership and strategic direction for the HealthTech portfolio.
• Stay abreast of industry trends and advancements in technology.
• Represent clients at industry events and conferences to enhance brand visibility and network with potential clients.

Industry Expertise:

• Healthcare and HealthTech Knowledge: Deep understanding of the healthcare ecosystem, including regulatory requirements, market trends, and challenges specific to SaMD, MedTech, and Payor Tech sectors.
• Technical Proficiency: Strong knowledge of digital Health Technologies, software development, data analytics, AI, cloud computing, and low-code platforms.

Client-Centric Mindset:

• Customer Focus: Ability to build and maintain strong, long-lasting relationships with clients, ensuring their needs and challenges are understood and addressed.
• Empathy and Communication: Excellent interpersonal skills to communicate effectively with diverse stakeholders, from technical teams to C-level executives.

Strategic Thinking:

• Problem-Solving: Ability to identify client issues and develop innovative, tailored solutions to address them.
• Visionary Leadership: Provide strategic direction and thought leadership, helping clients navigate the complexities of digital transformation in healthcare.

Project and Account Management:

• Operational Excellence: Proven track record of managing large accounts and ensuring the successful delivery of projects on time, within scope, and within budget.
• Analytical Skills: Strong analytical abilities to monitor project performance, identify areas for improvement, and implement necessary changes.

Business Acumen:

• Growth Focus: Expertise in identifying upsell and cross-sell opportunities within existing accounts to drive account growth.
• Financial Understanding: Knowledge of budgeting, forecasting, and financial management to align services with client budgets and expectations.

Adaptability and Learning Agility:

• Continuous Learning: Eagerness to stay updated with industry trends, technological advancements, and regulatory changes.
• Flexibility: Ability to adapt to changing client needs and market dynamics swiftly.
• Cross-Functional Collaboration: Experience working with diverse teams, including sales, marketing, product development, and service delivery, to ensure seamless client experiences.
• Leadership: Ability to lead and motivate teams, fostering a collaborative and innovative work environment.

Regulatory and Compliance Knowledge:

• Compliance Awareness: An understanding of regulatory requirements for SaMD, MedTech, and Payor Tech, including FDA, GDPR, HIPAA, and other relevant standards.

The Ideal Candidate Profile:

• The Account Manager will be a senior level professional services executive with a successful track record of building and managing significant digital / technology / professional services businesses for other leading consulting, IT, or business services firms focused on the health and wellness markets.
• The incoming executive will have spent considerable time building C-level client relationships, closing significant business, expanding his/her firm’s footprint in large/marquee healthcare/HealthTech accounts, and establishing trusted advisor status within the C-suite.
• The successful candidate may possess a prior revenue scale of $50M+ if coming from a broader services firm, or possibly $6M-$10M revenue footprint if hailing from an advisory/consulting background where the projects are smaller and more strategic.
• The Client Partner will ideally have the experience of building out large account/s and bring a set of established relationships with healthcare executives.

Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.