Healthcare Service Operations Specialist

Johnson & Johnson MedTech; Danvers (MA); On-site; USD 66,000 - 106,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pension plan

401(k) plan

Long-term incentive

Paid time off

Job summary

Johnson & Johnson is seeking a Service Operations Support professional in Danvers to help manage contracts and service agreements within Cardiovascular solutions. You will work with multiple teams to ensure accurate documentation and timely service delivery, while supporting data systems like CRM and ERP.

The role emphasizes customer service, cross-department collaboration, and regulatory awareness, with a base pay range and strong benefits.

Qualifications

• BS/BA in business or healthcare required.
• Customer-service focus with at least 1 year of experience.
• Strong communication, organization, and attention to detail.
• Ability to interact cross-departmentally and with customers.
• Knowledge of medical-device regulatory guidelines.

Responsibilities

• Actively participate in contract reviews to ensure accurate documentation prior to contract acceptance and entry.
• Work with Service Operations Team to ensure real time entry of service agreements post execution from customer to meet month end deadlines.
• Determine and report on service forecasting as it pertains to outstanding service agreements and meeting on time delivery of service.
• Assist with return of product in need of required preventative maintenance/Field Change Notices as needed to ensure on time delivery of service.
• Monitor, update and enhance work instructions for service operations as new products come to market and enhancements are made to existing CRM, ERP and Service systems.
• Support service operations team with retrieving service loaners at conclusion of service or ancillary need.
• Support of service operations activities to ensure scalability of current and future products.
• Support Business Process Leader for testing of new business integration projects.
• Support Operations & Finance Teams with Service Aging follow ups as needed.

Skills

Customer service

Communication

Detail oriented

Organization

Cross-functional collaboration

Regulatory knowledge

Education

BS/BA in Business or Healthcare

Tools

SAP

Salesforce

Job description

Johnson & Johnson is seeking a Service Operations Support professional in Danvers to help manage contracts and service agreements within Cardiovascular solutions. You will work with multiple teams to ensure accurate documentation and timely service delivery, while supporting data systems like CRM and ERP.

The role emphasizes customer service, cross-department collaboration, and regulatory awareness, with a base pay range and strong benefits.