Healthcare Security Officer (Unarmed) – Downtown Columbus

Southeast Healthcare; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Southeast Healthcare in Columbus, OH seeks an unarmed Security Officer to ensure a safe, welcoming environment for patients, visitors, and staff. You will monitor entrances, respond to safety concerns, greet guests, and enforce policies in a fast-paced downtown healthcare setting.

Ideal candidates have a HS diploma or GED, experience in security, and strong crisis-intervention, de-escalation, and customer service skills.

Qualifications

• HS diploma or GED required.
• Previous security or similar experience preferred.
• Ability to stay calm and think clearly in high-pressure situations.
• Strong interpersonal and conflict-resolution skills.
• Crisis intervention and de-escalation skills.
• Valid driver's license and insurance.

Responsibilities

• Monitor entrances, exits, waiting areas, and common spaces to maintain a safe environment for patients, visitors, and staff.
• Provide a visible security presence and respond promptly to safety concerns or disturbances.
• Greet and assist patients and visitors in a professional, respectful, and customer-service-oriented manner.
• De-escalate disruptive, aggressive, or potentially unsafe situations using crisis intervention and conflict resolution techniques.
• Enforce organizational policies, visitor procedures, and safety protocols.
• Respond appropriately to emergencies, including medical, behavioral health crises, fire alarms, and evacuation situations.
• Collaborate with clinical staff, leadership, law enforcement, and emergency responders when necessary.
• Assist with monitoring patient flow and maintaining order in high-traffic lobby and waiting room areas.
• Support staff during difficult interactions or situations involving distressed patients or visitors.
• Maintain confidentiality and comply with HIPAA and organizational privacy standards.
• Monitor security cameras.
• Participate in required training, drills, and safety meetings.
• Maintain professionalism and composure while working with diverse and vulnerable populations in a downtown community healthcare setting.

Skills

Communication skills

Conflict resolution

Crisis intervention

Customer service

Interpersonal skills

Calm under pressure

Education

HS diploma or GED

Job description

Southeast Healthcare in Columbus, OH seeks an unarmed Security Officer to ensure a safe, welcoming environment for patients, visitors, and staff. You will monitor entrances, respond to safety concerns, greet guests, and enforce policies in a fast-paced downtown healthcare setting.

Ideal candidates have a HS diploma or GED, experience in security, and strong crisis-intervention, de-escalation, and customer service skills.