Healthcare Security Officer: Calm, Patient-Centric Safety

Advocate Health; South Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Advocate Health is seeking a Security Officer to provide professional security services within the facility. You will patrol, respond to incidents, de-escalate situations, and assist patients, visitors, and teammates while adhering to policies and training.

You will work with medical staff and law enforcement as needed, maintaining safety, professionalism, and a compassionate service mindset across all interactions.

Qualifications

• High school diploma or GED is required.
• Strong emotional intelligence and empathetic response to incidents.
• Ability to remain calm under pressure and support a safe environment.
• Excellent communication and collaboration with staff and law enforcement as needed.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Inspires confidence by presenting a professional appearance and demeanor; complies with safety rules.
• Performs patrols to ensure safety, inspects for hazards, and manages patient valuables and contraband.
• Prevents and responds to workplace violence; handles combative or threatening situations.
• De-escalates situations and uses force when necessary (e.g. CEW, handcuffing) within policy.
• Plans and responds to emergencies (lost infants, fire, active threats) and intervenes when needed.
• Responds to emergencies; intervenes physically as trained to prevent injuries.
• Investigates incidents on Advocate Health property and documents reports.
• Delivers security awareness education and liaises with other departments.

Skills

Emotional intelligence

Calm under pressure

Professional appearance

Communication

Ethical conduct

Education

High school diploma or GED

Job description

Advocate Health is seeking a Security Officer to provide professional security services within the facility. You will patrol, respond to incidents, de-escalate situations, and assist patients, visitors, and teammates while adhering to policies and training.

You will work with medical staff and law enforcement as needed, maintaining safety, professionalism, and a compassionate service mindset across all interactions.