Patient-Centric Healthcare Security Officer

Advocate Aurora Health; Two Rivers (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Advocate Health is seeking a Security Officer Healthcare who provides security services with a patient-centered, professional approach in a hospital setting. The role involves patrols, incident response, de-escalation, and collaboration with clinical staff and law enforcement to maintain safety across sensitive areas.

You will adhere to safety protocols, complete accurate reports, and participate in ongoing training to protect patients, visitors, and teammates while upholding facility standards.

Qualifications

• Above-average emotional intelligence with empathetic responses.
• Ability to stay calm under pressure in a hospital environment.
• Collaborates with medical staff and external law enforcement as appropriate.
• Commitment to patient-centered safety practices.
• Skilled in de-escalation and safety protocols.
• Willingness to pass background checks and pre-employment screenings.

Responsibilities

• Provide security services with a customer-service approach, ensuring professionalism and compliance with policies.
• Patrol interior and exterior areas to identify vulnerabilities and hazards and assist patients and visitors.
• Respond to emergencies and service calls, including combative or threatening individuals.
• Utilize de-escalation techniques and use of force only as necessary.
• Coordinate with law enforcement and first responders when required.
• Maintain records and complete incident reports accurately.

Skills

Emotional intelligence

Calm under pressure

Team collaboration

Patient-centered safety

De-escalation awareness

Compliance awareness

Education

High school diploma or GED

Job description

Advocate Health is seeking a Security Officer Healthcare who provides security services with a patient-centered, professional approach in a hospital setting. The role involves patrols, incident response, de-escalation, and collaboration with clinical staff and law enforcement to maintain safety across sensitive areas.

You will adhere to safety protocols, complete accurate reports, and participate in ongoing training to protect patients, visitors, and teammates while upholding facility standards.