Healthcare Security & Safety Officer

Advocate Health; Charlotte (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Advocate Health is seeking a Security Officer to provide professional, compassionate security support across hospital sites. You will patrol, assist patients and visitors, and enforce safety policies while maintaining excellent customer service.

The role requires de-escalation skills, collaboration with medical staff and law enforcement, and strict adherence to training and safety procedures. This position is on-site at Advocate Health facilities in the Charlotte area.

Qualifications

• High school diploma or GED is required.
• Typically 1 year of security/public safety or customer service experience.
• Ability to pass background check, drug screen, and pre-placement physical.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Performs interior and exterior patrols to identify hazards and ensure safety, and assists with directions and help.
• Controls traffic and monitors visitors, addressing unauthorized individuals when needed.
• Responds to emergencies, de-escalates conflicts, and may use force in accordance with training.
• Investigates incidents, completes reports, and coordinates with leadership for follow-up.
• Liaisons with law enforcement and first responders as needed and maintains training standards.

Skills

Emotional intelligence

De-escalation

Customer-service orientation

Attention to safety

Team collaboration

Calm under pressure

Education

High school diploma or GED

Job description

Advocate Health is seeking a Security Officer to provide professional, compassionate security support across hospital sites. You will patrol, assist patients and visitors, and enforce safety policies while maintaining excellent customer service.

The role requires de-escalation skills, collaboration with medical staff and law enforcement, and strict adherence to training and safety procedures. This position is on-site at Advocate Health facilities in the Charlotte area.