Patient-Centric Public Safety Officer & Emergency Response

Advocate Health; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Advocate Health is seeking a security officer to deliver professional security services with a patient-centered approach. The role emphasizes de-escalation, safety, and collaboration with clinical and support teams to maintain a safe environment.

The position requires vigilant patrols, prompt response to emergencies, and thorough documentation of incidents. Training in safety procedures and effective communication will be provided to ensure a secure, compassionate hospital experience.

Qualifications

• High school diploma or GED required.
• About 1 year of experience in security, public safety, or customer service.
• Must pass background checks, drug screen, and pre-placement assessments.

Responsibilities

• Perform interior and exterior patrols to identify hazards and ensure safety.
• Respond to emergencies and incidents with professional and controlled actions.
• De-escalate situations and, if necessary, use force per training.
• Complete timely incident reports and coordinate with leadership.
• Liaise with law enforcement and other departments to ensure policy compliance.
• Provide information and directions to patients, visitors, and team members.

Skills

Emotional intelligence

Patient safety

De-escalation

Communication

Calm under pressure

Team collaboration

Observation skills

Incident reporting

Education

High school graduate or GED

Job description

Advocate Health is seeking a security officer to deliver professional security services with a patient-centered approach. The role emphasizes de-escalation, safety, and collaboration with clinical and support teams to maintain a safe environment.

The position requires vigilant patrols, prompt response to emergencies, and thorough documentation of incidents. Training in safety procedures and effective communication will be provided to ensure a secure, compassionate hospital experience.