Healthcare Security & Guest Experience Associate

Children's Wisconsin; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Job summary

Children’s Wisconsin in Milwaukee seeks a Public Safety Associate (PSA) to support security operations at CW facilities. You will greet guests, issue badges, screen visitors, and direct them to correct locations, ensuring a safe and welcoming environment.

Skill requirements include 1+ year of customer service and experience in healthcare security, plus proficiency in weapon screening and incident reporting. Strong communication and calmness under pressure are essential for this role.

Qualifications

• High school diploma or GED/HSED required; post-secondary coursework in criminal justice preferred.
• 1+ years experience in customer service required.
• 1+ years experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, or military preferred.
• 1+ years experience performing weapon screening.

Responsibilities

• Greet and engage guests to ensure a positive experience; provide badge access credentialing.
• Badge and screen visitors per visitation guidelines and direct to destinations.
• Perform weapon screening to prevent weapons entering Children’s property.
• Liaise with local law enforcement as needed and maintain safety during emergencies.
• Maintain a safe, neat, and orderly area and follow CW policies and procedures.

Skills

Customer service

Weapon screening

Security experience

Interpersonal communication

Decision making

Calm under pressure

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Incident Reporting

Surveillance Systems

EPIC hospital software

CAD

Job description

Children’s Wisconsin in Milwaukee seeks a Public Safety Associate (PSA) to support security operations at CW facilities. You will greet guests, issue badges, screen visitors, and direct them to correct locations, ensuring a safe and welcoming environment.

Skill requirements include 1+ year of customer service and experience in healthcare security, plus proficiency in weapon screening and incident reporting. Strong communication and calmness under pressure are essential for this role.