Healthcare Security Associate: Welcoming Access & Safety

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Park Nicollet Health Services seeks an Associate Security Officer at Methodist Hospital to provide a welcoming, customer‑focused presence at entrances and public areas. Responsibilities include weapon screening, access control, lobby management, and supporting routine security operations.

The role emphasizes professionalism, strong communication, and alignment with HealthPartners values. Prioritizes de‑escalation and collaboration with Security Officers during emergencies to maintain a safe

Qualifications

• High School Diploma or equivalent AND minimum of one year of experience in customer service, patient care, guest services, mental health care, or any role requiring de‑escalation, OR one year of post‑secondary education.
• Valid, unrestricted driver’s license (if required by site)
• Strong customer service and interpersonal communication skills
• Ability to remain calm and professional during stressful situations
• Ability to learn and operate security technology including video surveillance and weapon detection systems
• Ability to observe, document, and communicate safety concerns

Responsibilities

• Entry Point & Facility Security: Assess and secure internal and external entry points; Monitor video surveillance, weapon detection systems, and other security technologies; Control access points and verify ID badges; Manage lobby and vehicle traffic to ensure an efficient, welcoming experience; Maintain a professional presence in public areas; Proactively mitigate disruptions using customer service and de‑escalation strategies; Conduct proactive exterior patrols and report suspicious or safety related findings.
• Reporting & Incident Response: Observe and report suspicious behavior, safety concerns, or policy violations; Complete accurate and timely incident reports; Assist Security Officers during emergencies; Provide general directions and assistance to visitors; Collaborate with Guest Services and Patient Care to support large family groups.
• Lobby Support & Customer Service: Maintain clean, organized, hazard‑free lobby areas; Build positive relationships with hospital departments; Perform other duties as assigned.

Skills

Customer service

De-escalation

Communication

Security systems

Observation & reporting

Access control

Lobby management

Education

High School diploma or equivalent

Post-secondary education (1 year)

Job description

Park Nicollet Health Services seeks an Associate Security Officer at Methodist Hospital to provide a welcoming, customer‑focused presence at entrances and public areas. Responsibilities include weapon screening, access control, lobby management, and supporting routine security operations.

The role emphasizes professionalism, strong communication, and alignment with HealthPartners values. Prioritizes de‑escalation and collaboration with Security Officers during emergencies to maintain a safe