Healthcare Security Associate - Calm, Customer Focus

HealthPartners; Saint Louis Park (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Park Nicollet is hiring an Associate Security Officer at Methodist Hospital. The Security Associate provides a welcoming, customer focused presence at facility entrances and public areas.

This role supports weapon screening, access control, lobby management, and routine security operations. Key duties include monitoring surveillance and security technologies, documenting safety concerns, and collaborating with Security Officers during emergencies while upholding HealthPartners values of

Qualifications

• High School Diploma or equivalent.
• Minimum of one year of experience in customer service, patient care, guest services, mental health care, or any role requiring de-escalation.
• Or one year of post-secondary education.
• Valid, unrestricted driver's license (if required by site).
• Strong customer service and interpersonal communication skills.
• Ability to remain calm and professional during stressful situations.
• Ability to learn and operate security technology including video surveillance and weapon detection systems.

Responsibilities

• Entry Point & Facility Security: Assess and secure internal and external entry points; monitor video surveillance, weapon detection systems, and other security technologies; control access points and verify ID badges; manage lobby and vehicle traffic to ensure a welcoming experience; maintain a professional presence in public areas; mitigate disruptions using customer service and de-escalation strategies; conduct exterior patrols and report safety findings.
• Reporting & Incident Response: Observe and report suspicious behavior, safety concerns, or policy violations; complete accurate incident reports; assist Security Officers during emergencies; provide directions and assistance to visitors; collaborate with Guest Services and patient care.
• Lobby Support & Customer Service: Maintain clean, organized, hazard-free lobby areas; build positive relationships with hospital departments; perform other duties as assigned.

Skills

Customer service

De-escalation

Interpersonal communication

Calm under pressure

Security awareness

Observation and reporting

Education

High School Diploma or equivalent

1 year post-secondary education

Licensure / Certification (if applicable)

Tools

Video surveillance systems

Weapon detection systems

Access control systems

Job description

Park Nicollet is hiring an Associate Security Officer at Methodist Hospital. The Security Associate provides a welcoming, customer focused presence at facility entrances and public areas.

This role supports weapon screening, access control, lobby management, and routine security operations. Key duties include monitoring surveillance and security technologies, documenting safety concerns, and collaborating with Security Officers during emergencies while upholding HealthPartners values of