Healthcare Scheduling & Staff Training Lead

U.S. Department of Veterans Affairs; St. Louis (MO); On-site; USD 55,000 - 72,000; Full time

Job summary

The Lead Medical Support Assistant (LMSA) in the Health Administration Service (HAS) Training Department provides administrative support, staff guidance, and training on VHA scheduling directives, clinic workflows, and patient access. The LMSA develops training materials and delivers classroom instruction.

Note: The 2-page Resume requirement does not apply to this occupational series. For more information refer to Required Documents below.

Qualifications

• United States Citizenship required; non-citizens may be appointed when qualified citizens cannot be recruited.
• Education: High school diploma or GED or proficiency certificate.
• English language proficiency: proficient in spoken and written English.
• Grandfathering provision applies to current VA employees in this occupation.
• KSAs include advanced medical terminology and a wide range of clinical flow processes; strong communication across interdisciplinary teams.

Responsibilities

• Create and maintain employee work schedules.
• Ensure coverage across all areas of responsibility.
• Provide guidance to staff members.
• Interact with difficult customers with tact and diplomacy.
• Screen and answer phone calls courteously and promptly.
• Train staff on VHA Scheduling Directives and scheduling responsibilities.
• Review active and pending consults daily.
• Support clinic access contingency planning by adjusting appointments.

Skills

Medical terminology

Clinical workflow knowledge

Communication skills

Team coordination

Staff development

Staffing management

Training delivery

Time management

Education

High school diploma / GED

Job description

The Lead Medical Support Assistant (LMSA) in the Health Administration Service (HAS) Training Department provides administrative support, staff guidance, and training on VHA scheduling directives, clinic workflows, and patient access. The LMSA develops training materials and delivers classroom instruction.

Note: The 2-page Resume requirement does not apply to this occupational series. For more information refer to Required Documents below.