Healthcare Scheduling Specialist - EMR & Care Coordination

UNC Health Care; Flat Rock (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Pardee UNC Health Care is seeking a Centralized Scheduler to coordinate and schedule clinical visits across multiple resources using diverse tools and communication methods.

The role involves speaking with patients and clinical staff, inputting data into the EMR scheduling system, and prioritizing outreach based on clinical and insurance criteria. Onsite with day schedule and full-time employment.

Qualifications

• Associate's degree or an equivalent combination of education and experience.
• Experience and/or education/training in medical terminology.
• Experience performing in a customer service role.

Responsibilities

• Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
• Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs relevant information into EMR scheduling system. Reviews automated work queues to guide and prioritize outreach.
• Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
• Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
• Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
• Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.

Skills

Customer service

Medical terminology

Education

Associate's degree or equivalent

Tools

EPIC EMR

Job description

Pardee UNC Health Care is seeking a Centralized Scheduler to coordinate and schedule clinical visits across multiple resources using diverse tools and communication methods.

The role involves speaking with patients and clinical staff, inputting data into the EMR scheduling system, and prioritizing outreach based on clinical and insurance criteria. Onsite with day schedule and full-time employment.