Healthcare Scheduling Coordinator

McLaren Health Care; Bay City (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Michigan is seeking a patient services scheduling clerk to set up exams, answer inquiries, and coordinate patient appointments. You will collect accurate patient and insurance information and guide callers through the scheduling process.

This role requires strong phone etiquette, attention to detail, and the ability to maintain confidentiality in a fast-paced health care setting. Full-time hours and on-site work at the Bay City location.

Qualifications

• High school diploma or GED required.
• Prior scheduling experience is preferred.
• Two years of experience, preferably in health care, is a plus.

Responsibilities

• Answer incoming calls or contact patients to determine appropriate exam/test/procedure and schedule patient accordingly.
• Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
• Educate the patient on exam/test/procedure preparation and answer related questions.
• Update patient records with notes for the technologist, patient, or future reference.
• Follow site-specific protocols and keep protocol documentation up-to-date to ensure compliance.
• Obtain proper approval for schedule changes or cancellations as appropriate.
• Maintain confidentiality of personal and financial data.
• Interact in a courteous manner and stay composed with difficult patients.
• Perform related clerical duties such as maintaining databases, faxing and scanning histories, answering phones, and updating patient accounts.
• Perform other duties as required and directed.

Skills

Customer service

Phone communication

Scheduling

Data entry

Education

High School Diploma or GED

Job description

McLaren Health Care in Michigan is seeking a patient services scheduling clerk to set up exams, answer inquiries, and coordinate patient appointments. You will collect accurate patient and insurance information and guide callers through the scheduling process.

This role requires strong phone etiquette, attention to detail, and the ability to maintain confidentiality in a fast-paced health care setting. Full-time hours and on-site work at the Bay City location.