Healthcare Scheduling, Connection Advisor Associate (Remote) Bilingual Spanish

Hennepin Healthcare; Minneapolis (MN); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Spanish Connection Advisor Associate to join their remote Connection Center team. This full-time role offers the opportunity to make a significant impact by assisting patients in scheduling and managing their appointments. With a commitment to equity and inclusion, the organization fosters a diverse work environment. After a brief training period on-site, you will work remotely, ensuring a quiet workspace. This position is perfect for individuals who thrive in customer service and enjoy problem-solving in a dynamic healthcare setting.

Benefits

Remote Work

Provided Equipment (computer, monitor, etc.)

Flexible Scheduling

Career Development Opportunities

Qualifications

• High School Diploma and experience in customer service required.
• Bilingual in Spanish is essential for this position.

Responsibilities

• Answer incoming calls and schedule appointments for patients.
• Capture demographic and insurance information accurately.
• Process payments and meet departmental quality standards.

Skills

Customer Service

Data Entry

Problem-Solving

Bilingual Spanish

Education

High School Diploma

Tools

Electronic Health Record Systems

Call Center Technology

Job description

Job Description - Healthcare Scheduling, Connection Advisor Associate (Remote) Bilingual Spanish (250625)

Job Description

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY

We are currently seeking a Connection Advisor Associate, Bilingual Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:00 PM, and will be held on campus for only 1 week.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus.

Purpose of this position:

Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, troubleshoots basic issues and provides information.

RESPONSIBILITIES

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
• Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures.
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller.
• Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
• Requests and processes payments for co-pays, pre-pays and outstanding balances.
• Meets all departmental quality standards.
• Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed.
• Performs other duties as assigned, but only after appropriate training.

QUALIFICATIONS

Minimum Qualifications:

• High School Diploma.
• One year data look-up/data entry experience.
• Two years’ experience in customer service involving complex analytical problem-solving skills.
• One year of experience in a call center with emphasis in a customer service/medical industry.

-OR-

• An approved equivalent combination of education and experience.

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Connection Center

Primary Location:

MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)