Healthcare SaaS Support Specialist

PracticeSuite, Inc.; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

PracticeSuite, Inc. is seeking a Level 1 Customer Support Representative to provide first-line assistance to healthcare providers using our software.

The ideal candidate will have healthcare industry experience and strong communication skills to explain technical concepts clearly. This role handles initial inquiries, basic software troubleshooting, and user guidance, ensuring cases are documented and escalated appropriately per HIPAA and privacy rules.

Qualifications

• Healthcare industry experience mandatory, ideally in a medical office or related field.
• Experience with EHR/EMR or practice management systems preferred.
• Strong verbal and written communication skills.
• Detail-oriented with solid documentation abilities.
• Willingness to learn new software and workflows.

Responsibilities

• Serve as the first point of contact for customers seeking assistance with PracticeSuite software.
• Assist users with basic software functionality and navigation.
• Troubleshoot basic software issues and document steps taken.
• Escalate complex issues to Level 2 Support when needed.
• Maintain accurate support tickets and adhere to SLAs.

Skills

Healthcare experience

Customer service

Communication skills

Tools

EHR/EMR systems

Practice management software

Job description

PracticeSuite, Inc. is seeking a Level 1 Customer Support Representative to provide first-line assistance to healthcare providers using our software.

The ideal candidate will have healthcare industry experience and strong communication skills to explain technical concepts clearly. This role handles initial inquiries, basic software troubleshooting, and user guidance, ensuring cases are documented and escalated appropriately per HIPAA and privacy rules.