Healthcare RPM Operations Lead

Dozee; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Dozee is seeking an Operations Lead to manage a portfolio of SNFs, coach FCCs, and oversee RPM device installation and support. The role requires travel across regions and collaboration with Sales, Clinical Operations, Product, and Engineering teams.

You will ensure SOP adherence and high-quality execution while driving operational excellence. The position entails hands-on leadership, training, and field deployments, with a focus on customer satisfaction and scalable field operations within

Qualifications

• CNA, Paramedic, or Medical Assistant certification required.
• 3–5+ years of experience in clinical operations/healthcare tech.
• SNF/long-term care experience strongly preferred.
• Experience leading field/clinical teams preferred.
• Valid driver's license and willingness to travel nationwide.

Responsibilities

• Lead, coach, and support FCCs across regions and manage SNF portfolios.
• Oversee installation, training and field support for RPM devices.
• Plan schedules, travel, and logistics for field activities.
• Ensure HIPAA and safety compliance; document activities and audits.
• Engage with SNF administrators and clinical teams to ensure customer success.
• Track regional operational metrics and drive continuous improvement.

Skills

Leadership

Field visits

Training

Communication

Problem solving

Education

CNA, Paramedic, or Medical Assistant (MA) certification

Job description

Dozee is seeking an Operations Lead to manage a portfolio of SNFs, coach FCCs, and oversee RPM device installation and support. The role requires travel across regions and collaboration with Sales, Clinical Operations, Product, and Engineering teams.

You will ensure SOP adherence and high-quality execution while driving operational excellence. The position entails hands-on leadership, training, and field deployments, with a focus on customer satisfaction and scalable field operations within