Healthcare Reserve Program Services Manager

Vizient, Inc.; Irving, Chicago, Edina, Centennial (TX, IL, MN, CO); Hybrid; USD 77,000 - 135,000; Full time

Job summary

Vizient, Inc. in Irving, TX is seeking a Program Services Manager for Vizient Reserve (Healthcare). You will oversee program operations, accuracy, and client engagement, ensuring delivery of client value and contract commitments.

The role requires 2+ years of relevant experience, analytical skills, and strong communication. Hybrid schedule with three days in the office across Irving, Chicago, Centennial, and Edina locations.

Qualifications

• Relevant degree preferred.
• 2+ years of relevant experience required.
• Experience supporting program operations, client services, contracting, or related business activities preferred.
• Strong analytical and problem-solving skills with the ability to interpret program and performance data.
• Strong organizational skills with the ability to manage multiple priorities and deliverables.
• Ability to collaborate effectively with clients, suppliers, and cross-functional teams.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Manage program structures, processes, and procedures to support program objectives with guidance from leadership.
• Provide training and program information to internal and external clients to promote understanding and effective program participation.
• Support contracting teams with contract negotiations, utilization initiatives, and client implementation and onboarding into key programs.
• Identify potential client and supplier opportunities and research new value propositions with guidance from leadership.
• Manage routine client and supplier issues, adjustments, and ad hoc requests, escalating complex matters as appropriate.
• Coordinate and participate in periodic business reviews with clients, suppliers, and distributors.
• Support council and panel engagement to gather client feedback and share best practices.
• Track program success metrics, deliverables, and goal achievement, including participation, contract utilization, enrollment, and incentives.
• Analyze program revenue, sales, and market basket data to identify client savings and participation opportunities.
• Serve as an operational liaison for internal and external clients by addressing program questions and supporting sales opportunities.

Skills

Program operations

Data analysis

Client services

Contracting support

Cross-functional collaboration

Education

Relevant degree

Job description

Vizient, Inc. in Irving, TX is seeking a Program Services Manager for Vizient Reserve (Healthcare). You will oversee program operations, accuracy, and client engagement, ensuring delivery of client value and contract commitments.

The role requires 2+ years of relevant experience, analytical skills, and strong communication. Hybrid schedule with three days in the office across Irving, Chicago, Centennial, and Edina locations.