Healthcare Receptionist

Serenity Mental Health Centers; Gilbert (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Gilbert, AZ is seeking a Healthcare Receptionist to enhance patient experiences. The role involves updating patient information, providing compassionate support, and ensuring a seamless patient journey. Ideal candidates will have strong communication skills and a background in customer service. Join a team that values patient care and offers career advancement opportunities.

Benefits

Career Advancement Opportunity

Medical, Vision, and Dental Insurance

Paid Time Off

10 Major Holidays Off

401k

Employee Referral Program

Qualifications

• 1+ year of full-time customer service experience required.
• Excellent verbal and written communication skills needed.

Responsibilities

• Update and verify customer information upon each visit.
• Help patients feel valued by creating rapport.

Skills

Communication

Multitasking

Education

High School Diploma/GED

Job description

Healthcare Receptionist

Location: Gilbert, AZ

Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Healthcare Receptionist for our Phoenix-Desert Ridge, AZ office to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal skills to provide an exceptional experience for our patients. Your attention to detail and proactive approach will contribute to a smooth and seamless patient journey, leaving a lasting positive impression on everyone who visits our clinic.

Job Details

Type: Full-time (3-13-hour shifts)

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and supporting these patients may be triggering for some people.

Benefits

• Career Advancement Opportunity
• Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium)
• Paid Time Off
• 10 Major Holidays Off
• 401k
• Employee Referral Program

Responsibilities

• Update and verify customer information upon each visit.
• Help patients feel valued by creating rapport, and remembering their names, interests, and stories.
• Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges.
• Ensure a positive patient experience by providing support and compassion.
• Rotate through other various office tasks throughout the day.

Qualifications

• High School Diploma/GED.
• Excellent verbal and written communication, and basic math skills.
• Proven ability to multitask in a fast-paced environment.
• 1+ year of full-time customer service experience, reception, or personal customer service industry.

About Serenity: Serenity is a leader in healthcare technology, using advanced medical devices to help patients achieve long-term success. We are committed to evidence-based research and proven results, pushing ourselves daily to help patients reclaim their lives with innovative healthcare solutions.

• About Serenity Healthcare
• Serenity’s Provided Services
• Meet our Patients

*This position is contingent on successfully completing a criminal background check upon hire.