Healthcare RCM Customer Partner Leader

r1rcm; United States; On-site; USD 65,000 - 117,000; Full time

Job summary

R1 RCM Inc. is seeking a Customer Partner Manager, Revenue Cycle Management (RCM) to lead relationships with healthcare provider partners.

You will ensure strong engagement, service delivery alignment, and sustained client satisfaction by translating data-driven insights into actionable strategies that support retention and revenue cycle performance. You will partner with internal teams to understand client needs, monitor performance trends, identify risks and opportunities, and promote best

Qualifications

• Bachelor's - Equivalent experience will be considered in lieu of a degree.
• Minimum of 5 years of experience, including at least 3 years in a management role.

Responsibilities

• Manage key client relationships through consistent communication of revenue cycle performance, priorities, and strategic updates.
• Partner with Service Delivery and functional leaders to align operational objectives, address risks, and execute remediation plans.
• Translate performance metrics, drivers, barriers, and opportunities into actionable plans that improve outcomes, KLAS, and NPS performance.
• Serve as a customer expert and change agent, promoting best practices, cross-functional alignment, and revenue cycle transformation.
• Identify initiatives that enhance operational performance while supporting the development, performance, and growth of the Revenue Cycle team.
• Perform additional duties and responsibilities as assigned.

Skills

Client relationship management

RCM knowledge

Executive communication

Data-driven insights

Education

Bachelor's degree or equivalent experience

Job description

R1 RCM Inc. is seeking a Customer Partner Manager, Revenue Cycle Management (RCM) to lead relationships with healthcare provider partners.

You will ensure strong engagement, service delivery alignment, and sustained client satisfaction by translating data-driven insights into actionable strategies that support retention and revenue cycle performance. You will partner with internal teams to understand client needs, monitor performance trends, identify risks and opportunities, and promote best