Senior Revenue Cycle Ops Lead - Customer Partner (Remote)

R1 RCM, Inc.; Boise (ID); Remote; USD 48,000 - 81,000; Full time

Benefits offered by this job

Annual bonus plan (5% target)

Job summary

R1 RCM, Inc. is seeking a Sr. Ops Lead Customer Partner to oversee end-to-end revenue cycle management and client relationships. You will manage billing staff, coordinate with coding, denials, and QA teams, and develop action plans with issue tracking to meet KPI targets.

You will build and analyze client-facing reports, ensure documentation accuracy, and navigate payer portals while supporting a high-performing team across multiple service lines.

Qualifications

• Bachelor's degree or equivalent experience required or considered.
• Minimum 2 years of experience in a revenue cycle/operations role.
• Experience managing client relationships and reporting KPIs is preferred.

Responsibilities

• Oversee and manage billing staff performance to meet KPI metrics while ensuring adequate staffing levels and auditing inventory processes.
• Collaborate with multiple service teams across coding, billing, follow-up, denials, clinical denials, credit balance, cash posting, document management, and quality assurance.
• Develop action plans, handle client escalations, and maintain internal trackers with issue escalations as needed.
• Build, oversee, and analyze a range of operational and client-facing reports to provide actionable insights and ensure alignment with client expectations and organizational goals.
• Manage administrative responsibilities such as approving direct associates' expenses and timecards, maintaining an in-depth understanding of client systems and payer portals, and ensuring accurate documentation.

Skills

Relationship management

Client communication

KPI tracking

Team coordination

Education

Bachelor's degree or equivalent experience

Tools

Payer portals

Reporting tools

Job description

R1 RCM, Inc. is seeking a Sr. Ops Lead Customer Partner to oversee end-to-end revenue cycle management and client relationships. You will manage billing staff, coordinate with coding, denials, and QA teams, and develop action plans with issue tracking to meet KPI targets.

You will build and analyze client-facing reports, ensure documentation accuracy, and navigate payer portals while supporting a high-performing team across multiple service lines.