Manager Customer Partner

R1 RCM, Inc.; United States; On-site; USD 65,000 - 117,000; Full time

Benefits offered by this job

Competitive benefits package

Annual bonus plan (target 10%)

Job summary

R1 RCM Inc. is seeking a Customer Partner Manager, Revenue Cycle Management to lead relationships with healthcare provider partners in the United States, ensuring strong engagement and sustained client satisfaction.

You will translate data-driven insights into actionable strategies that support retention and revenue cycle improvements. The ideal candidate brings 5+ years of client relationship management experience, solid RCM knowledge, and executive-level communication skills to identify trends

Qualifications

• Minimum 5 years of experience, including at least 3 years in a management role.
• Strong client relationship management experience and RCM knowledge.
• Executive-level communication skills.

Responsibilities

• Manage key client relationships with regular updates on revenue cycle performance.
• Coordinate with Service Delivery to align objectives and remediation plans.
• Translate performance data into actionable strategies to improve outcomes and NPS metrics.
• Promote best practices and cross-functional alignment to transform revenue cycle processes.
• Support development and growth of the Revenue Cycle team through strategic initiatives.
• Perform additional duties as assigned.

Skills

Client relationship management

RCM knowledge

Executive communication

Education

Bachelor's degree or equivalent experience

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

The Customer Partner Manager, Revenue Cycle Management (RCM), serves as the primary client relationship leader for healthcare provider partners, ensuring strong engagement, service delivery alignment, and sustained client satisfaction. This role partners closely with internal teams to understand client needs, address concerns, monitor performance trends, and translate data-driven insights into actionable strategies that support retention, operational excellence, and revenue cycle improvement. The ideal candidate brings proven client relationship management experience, strong RCM knowledge, executive-level communication skills, and the ability to identify trends, risks, and opportunities that drive measurable outcomes.

Here’s What You Can Expect

• Manage key client relationships through consistent communication of revenue cycle performance, priorities, and strategic updates.


• Partner with Service Delivery and functional leaders to align operational objectives, address risks, and execute remediation plans.


• Translate performance metrics, drivers, barriers, and opportunities into actionable plans that improve outcomes, KLAS, and NPS performance.


• Serve as a customer expert and change agent, promoting best practices, cross-functional alignment, and revenue cycle transformation.


• Identify initiatives that enhance operational performance while supporting the development, performance, and growth of the Revenue Cycle team.


• Perform additional duties and responsibilities as assigned.

Qualifications

• Bachelor's - Equivalent experience will be considered in lieu of a degree


• Minimum of 5 years of experience, including at least 3 years in a management role.

For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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