Healthcare Quality Improvement Manager

Beth Israel Lahey Health; Boston (MA); Hybrid; USD 73,000 - 109,000; Full time

Job summary

Beth Israel Lahey Health in Boston area seeks a Performance Improvement professional to facilitate and lead diverse improvement initiatives. The role will design data collection tools, analyze trends, and mentor teams across departments. Hybrid work with on-site and remote days supports collaboration and change management.

The successful candidate will coordinate with sponsors, develop measurement plans, and guide interdisciplinary teams to achieve organizational goals and quality improvements.

Qualifications

• Bachelor's degree in business, healthcare management or related field (Master's preferred).
• 3–5 years related healthcare experience required.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint, Access).
• Ability to produce complex documents, perform analysis and maintain databases.
• Strong client management, team-building and mentoring skills.

Responsibilities

• Develops project scope, goals and objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s).
• Advocates interdisciplinary participation in all improvement efforts.
• Negotiate and define scope of services provided to teams.
• Ensures effective project planning.
• Design communication strategies for project progress.
• Provides project guidance to operational project leaders and sponsors.
• Analyzes projects by vice presidents or department leaders to assess organizational potential and strategic alignment.
• Collaborates with others to develop and execute redesign and performance improvement models.
• Identify strengths and weakness of teams and learning opportunities for individuals and teams.
• Develops approaches to quantify and report on key performance measures in all improvement work.
• Provides training in project management and performance improvement, mentors team leaders and teams.
• Partners with sponsors and team leaders to strategize team project plans.
• Ensures equal participation by team members, providing feedback to all levels of the team.
• Facilitates alignment of goals across the organization.
• Actively seek information from all customers.
• Identifies sources of data for teams, including internal and external benchmarking information.
• Facilitates the documentation of process flows (current/future state).
• Designs data collection methods and data analyses to support team efforts.

Skills

Project management

Lean diagnostics

Team leadership

Data analysis

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health in Boston area seeks a Performance Improvement professional to facilitate and lead diverse improvement initiatives. The role will design data collection tools, analyze trends, and mentor teams across departments. Hybrid work with on-site and remote days supports collaboration and change management.

The successful candidate will coordinate with sponsors, develop measurement plans, and guide interdisciplinary teams to achieve organizational goals and quality improvements.