Healthcare Provider Support Specialist

Gainwell Technologies; Camp Hill (AL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) company match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Provider Services/Customer Service Representative to support healthcare and Medicaid providers. The role involves handling provider inquiries via calls and written communications, updating records, and ensuring high-quality customer service while meeting performance standards.

Responsibilities include answering calls, following up on requests, updating member records for audits, and collaborating with colleagues to resolve issues.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and basic computer software.
• Ability to work independently, follow written and verbal instructions, and manage multiple priorities.
• Healthcare, Medicaid, call center, customer service, provider services, or member services experience preferred.

Responsibilities

• Answer incoming provider calls and resolve basic to moderately complex inquiries, routing calls when necessary.
• Conduct outbound calls to follow up on and resolve provider requests.
• Process member updates and verify the accuracy and completeness of records for audit and reporting purposes.
• Meet client SLAs and production goals while maintaining accuracy.
• Collaborate with team members, management, and customers to resolve service issues and maintain professional communication.

Skills

Verbal communication

Written communication

Multitasking

Healthcare experience

Education

High school diploma

Tools

Microsoft Office

Job description

Gainwell Technologies is seeking a Provider Services/Customer Service Representative to support healthcare and Medicaid providers. The role involves handling provider inquiries via calls and written communications, updating records, and ensuring high-quality customer service while meeting performance standards.

Responsibilities include answering calls, following up on requests, updating member records for audits, and collaborating with colleagues to resolve issues.