Healthcare Provider Account Manager

Quest Diagnostics Incorporated; Harrisburg (Dauphin County); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Quest Diagnostics Incorporated seeks a Healthcare Provider Account Manager to drive territory growth and profitability across Harrisburg, Chambersburg, and Gettysburg. The role focuses on service resolution, account stewardship, and expanding testing solutions with physicians and health systems.

The field-based position requires building strong customer relationships, managing a substantial book of business, and collaborating with Specialty Account Executives to identify upsell opportunities and

Qualifications

• Three years of experience in sales with account ownership.
• Knowledge of Healthcare Industry and general economics of business.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Responsabilités

• Manage accounts through ongoing reviews of service, logistics and supplies.
• Drive sales growth by targeting new opportunities and closing leakage.
• Maintain relationships and manage ~$10M book of business.
• Coordinate with Specialty Account Executives to upsell testing.
• Partner with Customer Solutions Group to resolve service issues.
• Forecast monthly and quarterly sales and manage pipeline in SFDC.
• Complete trainings on schedule and ensure regulatory compliance.

Connaissances

Sales experience

Account ownership

Customer relationships

Presentation skills

Formation

Bachelor's degree

Description du poste

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Healthcare Provider Account Manager is responsible for driving territory growth and profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with specialty account executives to assist in upselling testing in various physician segments.

This is a field-based sales position with daily travel throughout Harrisburg, Chambersburg and Gettysburg.

Responsibilities

• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business.
• Drive growth in their assigned Key Accounts.
• Prepare and present Customer Business Reviews.
• Identification and pursuit of up-selling and cross-selling opportunities "Specialty" Account Executives and Sales Director.
• Partner with specialty account executives on complex clinical discussions.
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues.
• Escalate service issue non-resolution as appropriate.
• Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed).
• Provide continuing education to the customer on new technologies and laboratory testing.
• Ensure compliance with company polices and government regulations.
• Follow up communications with Sales Director, Specialty Account Executives and Internal/External Customers.

Administrative

• Accurately forecast monthly and quarterly sales.
• Effectively manage pipeline via Salesforce.com (SFDC) platform.
• Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests.
• Perform all trainings within assigned timelines, demonstrating proficiency.
• Ensure compliance with company polices and government regulations.

Qualifications

Required Work Experience

• Three years of experience in sales with account ownership.

Knowledge

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships, strong planning and organizational skills.
• Excellent oral and written communication and presentation skills.
• Solid PC skill including Microsoft Software.

Education

• Bachelor's Degree (Required)

Licenses and Certifications

• Valid driver's license (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.